Job Description

<p>About Delos Insurance Solutions: Delos Insurance Solutions, a pioneering Managing General Agent (MGA), is at the forefront of transforming property insurance in climate-affected regions. Delos is currently active in California, writing policies in areas that other insurance providers are avoiding for wildfire exposure. Traditional insurance models have proven inadequate in an era marked by the impacts of climate change. Delos has embarked on a groundbreaking approach, integrating climate and catastrophe modeling expertise at every level of an insurance provider. Delos' innovative programs leverage proprietary AI risk models (patented) developed by world-renowned professors within our team. Beginning with wildfire risk, these models have consistently outperformed industry standards, allowing Delos to underwrite policies profitably in areas where legacy carriers are swiftly withdrawing. This enables Delos to provide insurance coverage to millions of homes that would otherwise have limited options.</p> <p>Position: Insurance Service Agent At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. The ideal candidate will hold a California Property & Casualty Insurance License and possess previous experience in customer service within the insurance industry. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers.</p> <p>Key Responsibilities:</p> <ul> <li>Deliver top-tier, unscripted white-glove service via phone, email, and chat.</li> <li>Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions.</li> <li>Tactfully handle conflict resolutions and expertly de-escalate client situations.</li> <li>Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed.</li> <li>Document daily challenges and corrective actions in the call-center database.</li> <li>Use insights from call-center data to suggest continuous improvement strategies.</li> </ul> <p>Qualifications:</p> <ul> <li>Valid California Property & Casualty Insurance License.</li> <li>Stable High-Speed Internet connection suitable for VOIP.</li> <li>Quiet Work-from-Home setup.</li> <li>Genuine passion for customer service and effective interpersonal skills.</li> <li>Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, OpenPhone, and more.</li> <li>Physical capabilities: Regular keyboarding, sharp vision, and ability to communicate using a headset.</li> </ul> <p>What We Offer:</p> <ul> <li>Competitive salary and stock options.</li> <li>Comprehensive benefits package, including health, dental, vision, and 401(k).</li> <li>A supportive and collaborative work culture.</li> <li>Access to state-of-the-art technology tools to enhance your efficiency.</li> </ul> <p>Job Type: Full-time</p> <p>Pay: $47,000.00 - $55,000.00 per year</p> <p>Benefits: Dental insurance, Health insurance, Paid time off, Vision insurance</p> <p>Work from home</p> <p>Weekly day range: Monday to Friday</p> <p>Work setting: Remote</p> <p>License/Certification: California Property & Casualty Insurance License. (Required)</p> <p>Work Location: Remote</p>