Job Description

<p><strong>Job purpose:</strong> Providing technical support to merchants and guiding them through the integration process. They will work closely with Merchants to ensure integration is done in a proper way.</p><p><strong>Key accountabilities and decision ownership:</strong></p><ul><li>Provide technical support to merchants during the integration process</li><li>Troubleshoot issues quickly and provide solutions to merchants</li><li>Work closely with Onboarding, Merchant enablement and product/engineering departments where relevant</li><li>Provide training to merchants on how to use the integration tools</li><li>Ability to guide merchants with alternate solution options as required</li><li>Review and provide feedback on technical documentation based on experience and merchant feedback</li><li>Stay up-to-date with the latest trends and technologies related to integration</li></ul><p><strong>Geidea’s Values:</strong></p><ul><li>Customer first</li><li>Open</li><li>Real</li><li>Bold</li><li>Resilient</li><li>Collaborative</li></ul><p><strong>Must have technical/professional qualifications:</strong></p><ul><li>Min 2 years of experience.</li><li>Bachelor’s degree in computer science or related field.</li><li>Strong understanding of integration methods and APIs.</li><li>Experience with troubleshooting technical issues.</li><li>Familiarity with various programming languages is a plus.</li></ul><p><strong>Core Skills required:</strong></p><ul><li>Problem Solving: Medium</li><li>Leadership: NA</li><li>Interpersonal Skills: Medium</li></ul><p><strong>Other job specific core skills (Head- Hand – Heart)</strong></p><ul><li>Communication skills: High</li><li>Attention to details: Medium</li></ul><p><strong>Key Success Factors</strong></p><ul><li>Number of successful merchant integrations completed per month: >10</li><li>Average time to complete a merchant integration: within 1 week for SMEs</li><li>Customer satisfaction score with the integration process: positive merchant feedback</li></ul><p><strong>Financial Factors of the Job</strong></p><ul><li>Revenue</li><li>Cash & Financing</li><li>CAPEX Budget</li><li>OPEX Budget</li><li>General & Admin Budget</li></ul>