Field Service Technician 2 at Burroughs, Inc. in Burlington, VT

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Job Description

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 Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation experience, we want to talk to you!
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 We are seeking aspiring Service Technicians in your area to help service and support our customers' cash automation technology equipment in your area!
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 Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico.
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 Join us to experience what has made Burroughs a great place to work since 1886!
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  Benefits of working at Burroughs:
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   Extensive training, tools, and company vehicle all provided!
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   Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off!
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   Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1st day
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   401k savings plans!
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  Job Description
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 Burroughs&rsquo; Service Technicians will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player.
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  Key Responsibilities:
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   Installs, maintains and services cash automation equipment at assigned customer locations,
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   Diagnoses and resolves product performance problems,
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   Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members
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   Maintains tools and parts inventory in a secure and accurate fashion.
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  Minimum Requirements:
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   Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery,
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   Positive attitude and a passion for customer service,
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   Impeccable personal integrity and business ethics,
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   Independent and team work skills,
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   Self-motivated and well organized,
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   Good oral and written communication skills.
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   High School Diploma or GED (Associates Degree is a plus),
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   Must be at least 21 years of age,
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   Must hold a valid US driver&rsquo;s license,
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   Ability to lift and/or move equipment weighing up to 75 pounds,
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   Previous experience with multi-vendor ATMs, cash automation equipment is a plus.
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AI Powered Job Insights

Field Service Technician Opportunity Alert! Burroughs, Inc. is on the lookout for enthusiastic individuals to service and support their cash automation technology in the Burlington, VT area! This role is perfect for those with a knack for troubleshooting electronic equipment and a passion for delivering exceptional customer service.

📍 Location: Burlington, VT  
đź’Ľ Position: Field Service Technician 2  
⏰ Type: Full-Time  
đź“… Date Posted: Not specified  

Role Summary:  
- Join a company with over 135 years of experience in payment and transaction automation technology.  
- Work with banking and cash automation equipment, self-service devices, and more.  
- Ensure customer satisfaction through effective communication and follow-up.

What You'll Do:  
- Install, maintain, and service cash automation equipment at customer locations.  
- Diagnose and resolve product performance issues.  
- Maintain a secure and organized inventory of tools and parts.

What's Needed:  
- Interest in learning to repair electronics and electro-mechanical components.  
- Positive attitude and strong commitment to customer service.  
- Strong integrity and ethical standards.  
- Ability to work independently and as part of a team.  
- Skills in oral and written communication.  
- High School Diploma or GED (Associates Degree is a plus).  
- Must be at least 21 years old and hold a valid US driver’s license.  
- Capability to lift/move equipment weighing up to 75 pounds.  
- Previous experience with multi-vendor ATMs and cash automation equipment is a plus.

Top Interview Questions

  • Q: Can you describe your experience with troubleshooting electronic equipment, especially in the context of cash automation technology?

    A: I have a background in troubleshooting electronic devices where I focus on systematic diagnosis. For example, in my previous role, I worked on repairing ATM machines. I would start by checking power connections and ensuring the hardware components were functioning correctly. If necessary, I would refer to the manufacturer's technical manuals or use diagnostic tools to identify faults, ensuring minimal downtime for the customer.

  • Q: How do you prioritize tasks when managing multiple service calls in a single day?

    A: When faced with multiple service calls, I assess the urgency and impact of each request. I use a priority matrix to determine which services affect critical customers first. For instance, if an ATM in a high-traffic area is down, I would prioritize that call over less urgent tasks. Effective communication with customers is also key; I keep them informed about estimated arrival times and any potential delays.

  • Q: Can you provide an example of a challenging customer service situation you faced and how you resolved it?

    A: In one instance, a client was frustrated due to a prolonged service delay on their cash automation equipment. I listened carefully to their concerns, assured them that I would take ownership of the issue, and communicated clearly about the steps I would take to resolve it. I coordinated with my team to expedite the necessary parts and provided regular updates. This approach not only resolved the issue but also restored the client’s trust in our services.

  • Q: What methods or tools do you use to ensure you maintain an accurate inventory of tools and parts while on the job?

    A: I employ a digital inventory management system that tracks tools and parts in real-time. Each time I use or replace an item, I log it immediately to keep the inventory updated. I conduct regular physical checks to ensure that the digital records match the actual inventory. This method minimizes shortages and helps ensure that I have the necessary tools available for service calls.

  • Q: In your view, what qualities are essential for a Field Service Technician working in cash automation technology, and why?

    A: Essential qualities include technical aptitude, strong communication skills, and a customer-centric approach. Technical aptitude is vital because you must diagnose and repair complex electronics effectively. Excellent communication ensures that customers understand technical issues and resolutions, which builds trust. Lastly, being customer-focused is crucial as the role revolves around providing excellent service, which directly impacts customer satisfaction and retention.

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