Job Description

Job Number
 CaTS/TechSppt-8/2/24
   
  
Application Deadline
 9/18/2024
   
  
Position Start Date
 9/18/2024
   
  
 Position Title TECHNOLOGY SUPPORT TECHNICIAN, Full-time position, 12 months/yr. Required Application Type School Related Personnel Salary/Pay Scale $40,000 - $48,000 /Yr Based on experience Job Description
   
  
 Assist staff and students in the integration of technology throughout the BOCES. Set up and support computing devices and software in operational order within our local area network environment. Set up and support other A/V equipment throughout the district.
   
  
 Assist internal and district Instructional Technology Support team with the following:
   
  
* Configure and set up classroom and administrative technology hardware/software on the BOCES network.
* Install new/upgraded applications/software locally and remotely utilizing central management software solution (i.e., Microsoft SCCM),.
* As needed, train users on basic computer operations on various software packages (i.e., Microsoft office) to meet staff needs.
* Sit on the organization help desk to answer/support questions to resolve various technology problems and follow up on-site as needed.
* Troubleshoot and resolve various technology problems (both hardware and software).
* Ensure both hardware and software inventories are accurate and up to date as moves/additions/changes occur.
* Actively update the organization’s help desk system (Heat) as work is initiated and completed.
* Respond to calls as they are assigned.
* Perform other duties appropriate to this position as assigned.
 Civil Service Title Network Technician (Competitive) Job Qualifications
   
  
 Graduation from high school or possession of an equivalency diploma, plus EITHER:
   
  
* Graduation from a regionally accredited or New York State registered college or university with an associate degree in an information technology related field; OR,
* Two (2) years of paid full-time or its part-time equivalent\* experience in the operation, installation, or maintenance/repair of computer network server or network operating system; OR
* Successful completion of a recognized course in computer operations and repair such as training courses offered by the military, computer hardware vendors or consultants or any other training course providing “hands on” computer operation experience, plus one (1) year paid full-time or its part-time equivalent\* experience as described in (2), OR;
* Any equivalent combination of education and experience as defined by the limits of (1), (2), or (3) above.
 Application Procedure
   
  
To Apply
* Register to create a new account: https://monroe2boces.recruitfront.com/Account/Login
* Complete the Required Application Type for the position (refer to the top of the posting).
* Once the application type is completed, find the job posting under Job Opportunities. Click 'Apply Now' at the bottom of the posting.
* You will receive a confirmation email once you have successfully applied to the job posting.
 Job Category Technology Job Location District Wide
   
  
 Additional Information