Job Description

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 We are Lingoda.
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 Our mission is to build bridges through life-changing language learning.
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 Lingoda is a fast-growing online language school for super-serious learners, aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you're not just learning - you're teaming up with an expert who understands your goals and guides you to success, every step of the way.
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 Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.
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 As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.
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 We work hard to contribute to a better society. How? Here are three examples:
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 Lingoda&rsquo;s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs
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 In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany
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 In December 2022, we won &ldquo;Best Digital Learning Product of the Year&rdquo; at the Digital Education Awards 2022
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 We are searching for a Chief Learning Officer (all genders) to join our leadership team. They can be based in Berlin or remote (EU or UK), but need to be willing to travel to Berlin on a regular basis.
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 Your mission:
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 The Chief Learning Officer (CLO), will lead the language school at Lingoda. They will be responsible for developing and delivering a teacher experience, student experience and curriculum that delivers student success.
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 This CLO is pivotal in ensuring that every aspect of the learning experience is best in class:
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 Ensuring the student is placed on the right course to set them up for success, supplying high quality teachers at every turn, maintaining class availability to meet students&rsquo; schedules and evolving an engaging curriculum design; all of which is delivered through a highly engaging and motivating in-class and out-of-class experience.
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 In B2C, the CLO will immediately play the lead role in improving student outcomes, student growth and the achievement of Lingoda&rsquo;s ambitious customer and commercial goals. You will work in close partnership with the Chief Product Officer, aligning educational strategies with product development to create a coherent and highly effective learning journey for our students.
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 In B2B, the CLO will be accountable for teacher supply and teacher experience as a highly specialised curriculum with a bespoke student experience is, for now, embedded within B2B operations. However, it is expected that success achieved by the CLO in B2C will influence our learning strategies and approach in B2B.
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 Reporting to the CEO, the CLO will lead the language school and, specifically, the following teams: B2C Student Success, B2C Digital Education, and our Teaching &amp; Teacher Experience Team (B2C &amp; B2B).
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 The CLO will collaborate transparently and effectively with the Cteam, SteerCo, Product, Engineering, Marketing, Learning and Data teams to achieve Lingoda&rsquo;s ambitious goals.
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 Key Responsibilities:
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 Accountable for the Learning Experience:
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 Teacher Management:
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   Lead the Teacher Management and Teacher Experience teams to evolve and deliver the Lingoda Teacher value proposition, enabling us to attract the best teachers and scale our teacher pool to meet the needs of our growing business
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   Ensure teacher supply including teacher acquisition, remuneration, contracts and retention
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   Motivate, train and support our teachers to create a successful working partnership with Lingoda Implement strategies to continuously measure and improve teacher performance with the goal of delivering a high quality in-class experience for students
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   Provide a supportive and high quality environment for teachers to thrive and perform, such as helping teachers connect with each other, training them how to use the latest tools provided in the product and utilising the digital education materials
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   Be the voice of the teacher, representing this important group throughout the organisation to ensure we are listening and utilising this valuable and important stakeholder
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 B2C Student Success
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   Lead Student Placement and the Student Customer Care Teams to ensure students are placed on the right learning paths and course
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   Provide knowledge and insights to teams, empowering them to give high quality support and advice to our students during their learning journey to improve student success and retention
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 B2C Digital Education (Curriculum &amp; Learning Materials):
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   Lead a team of content creators and language learning experts to continuously improve our curriculum and learning materials to improve student outcomes inside and outside of the classroom
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   Create new curriculums and materials for new products and languages to drive growth and expansion
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   Stay abreast of the latest trends in language education and digital learning to continuously improve our offerings, building networks in the EdTech market and develop a deep understanding of the science around AI/Language Learning
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 Accountable for the Learning Strategy and operational delivery:
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 Learning Roadmap Development and Execution:
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   Contribute to shaping Lingoda&rsquo;s overarching Mission, 3 Year Plan and Budget, ensuring we are optimising the contribution of Learning to the company&rsquo;s ambitions
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   Own the Learning Roadmap for B2C, ensuring it is fully aligned across the C-team, and that all relevant stakeholders are engaged and aligned to supporting it
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   Drive the planning, development, and execution of Learning initiatives. Ensuring the definition and achievement of quarterly and annual OKRs, revising those OKRs as required to ensure commercial success and strategic relevance
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   Collaborate constantly and effectively with Product and Marketing for joint initiatives, ensuring a joined up approach that delivers value to our learners and supports our Product Vision
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   Be hands-on with the detail and the day to day, prioritising resources and making timely decisions
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   The CLO should challenge preconceptions, manage conflicts, encourage collaboration and check quality
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   Measure the impact of initiatives and make continuous improvements, using metrics that align to required commercial and customer outcomes
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   Ensure learning meets high standards of quality, usability, and customer satisfaction
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   Use external and internal metrics to define such standards (e.g. NPS, Trustpilot &amp; Google Reviews)
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 Leadership and Team Management:
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   Ensure a fit-for-purpose Learning organisation, with talent and capacity aligned to Lingoda&rsquo;s strategic and commercial goals
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   Ensure the Product team is aligned and motivated to deliver commercial and strategic outcomes that are aligned with Lingoda&rsquo;s 3 Year Plan &amp; Budget
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   Lead, manage and mentor the team to reach their collective and individual potential
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   Foster a culture of innovation, excellence, and continuous learning within the team
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   Build a high performing team that is recognised and admired by all departments
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 Reporting and Communicating:
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   Own Learning data (Teacher, Student Success and Financial Metrics), ensuring data accuracy, correlation, clarity and actionable insights to support the Learning success story and to drive product and marketing innovation
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   Own the communication of Learning vision, strategy, and commitments across the organisation, company leadership and board as required
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   Be an active and valued member and contributor to Steer Co and C-team
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 Stakeholder Collaboration:
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   Identify dependencies and collaborate with all relevant stakeholders including product, engineering, marketing and sales, to ensure learning aligns with customer needs, student success and commercial goals
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 Data-Driven Decision Making:
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   Utilise analytics to turn data into insight to inform innovation and decisions, and measure effectiveness
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   Implement persuasive and relevant metrics to track learning performance and user engagement
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 Customer-Centric Approach:
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   Incorporate customer &amp; teacher insight into the Learning experience
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   Ensure learning caters to the diverse needs of learners, including those with learning difficulties
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 Budgets:
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   Own the Learning budget, planning and reporting
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 What you bring to Lingoda:
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   Strong Educational experience, preferably leading an online or offline language learning school
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   Experience in curriculum development, teacher management and student support in a digital education environment
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   An entrepreneurial mindset, capable of making things happen and making decisions within a strategic framework working towards agreed OKRs/ KPIs
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   Strong leadership &amp; management skills that motivate teams and win respect
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   Exceptional communication skills, capable of motivating and persuading diverse audiences from Lingodies to investors, to win support through effective communication
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   Strong experience in successfully managing teachers and students to deliver demonstrable quality at scale, including teacher recruitment, training, retention, scheduling, continuous improvement
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   A deep understanding of cutting-edge learning trends, best practices, platforms, and services, including the utilisation of generative AI in a learning environment
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   Track record of success working as a CLO/ VP in a growing DigEd business
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   A hands-on approach with attention to detail
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   Confident and decisive, supporting decisions and gaining support with insight and analyses
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 Bonus Skills:
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   Passion for education and languages
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   Experience in leading customer service/support teams
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 What you can expect from Lingoda:
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   An opportunity to recognise your full potential in a highly successful and high potential tech scale-up
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   Competitive compensation package
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   Hybrid working or relocation to Berlin
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   Free access to our language classes
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   International, culturally diverse team
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   Opportunity to make a difference within a strong purpose driven culture
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 Does that sound exciting?
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 Then, send us your CV right away!
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 We are looking forward to hearing from you!
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 It is our commitment that every applicant will be evaluated according to their skills, regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
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