Job Description

<h3>Customer Service Manager Switzerland w CIC Lead</h3><p>Job Location: Trimbach, Switzerland</p><p>EssilorLuxottica Group is the global leader in designing, manufacturing, and distributing ophthalmic lenses, frames, and sunglasses. This position involves planning, managing, and monitoring the day-to-day operations of Customer Service in Switzerland, ensuring smooth progress and overseeing customer support processes to enhance satisfaction.</p><p>The role requires:</p><ul><li>Experience in Customer Service management</li><li>Leadership and project management skills</li><li>Proficiency in SAP system</li><li>Advanced computer skills</li><li>Data analysis</li><li>Financial management</li><li>Effective communication skills in German and English (French optional)</li></ul><p>The ideal candidate should possess the following:</p><ul><li>Excellent organizational skills</li><li>Leadership and problem-solving abilities</li><li>High motivation and strong team player mentality</li><li>Commercial awareness to identify business improvement opportunities</li></ul><p>If you have a customer-centric mindset and the required competencies, don't hesitate to apply for this position and join EssilorLuxottica Group in Switzerland.</p>