Job Description

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 Our team voted and made it official! Clariti has been awarded the prestigious, Great Place To Work in Canada, and we couldn't be more humbled. Our People make empowering cultures possible, and we know what it takes to drive strong engagement because we live it every day, in all of the small and big things we do.
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 Read more about Us, Our People, and Our Culture here.
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 What do we do?
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  We empower governments to deliver exceptional citizen experiences
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 Clariti's government software helps North America's largest and fastest growing communities deliver exceptional community development, permitting, and licensing experiences online. Every day, our solutions help governments approve more permits for new homes, business licenses for entrepreneurs, and professional licenses for essential workers.
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 As of 2023, following Clariti's acquisition of Camino Technologies, a leading permitting and licensing software company serving small and mid-sized governments, our software is used by over 150 million people each day.
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 If you're interested in learning more about our company culture, and joining our team of relentless builders, you can check out more about our team here.
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  What will you work on?
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 Are you a visionary professional services leader passionate about owning the customer journey? Do you excel in coordinating complex, multi-departmental operations to deliver exceptional customer experiences? Are you the one who not only solves immediate problems but also innovates to prevent future challenges?
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 Consider this: When confronted with an issue, do you see it as an obstacle or an opportunity?
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 If you're energized by a fast-paced environment, have a proven track record of leading complex teams, and are committed to elevating implementation services to an art form, our role as Engagement Manager at Clariti might just be your next big career move.
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 As an
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  Engagement Manager
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 As an
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  Engagement Manager
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 at Clariti, you'll get to :
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   Collaborate with Clariti, System Integrators (SI), and customers to understand our customers' needs, how success is defined, and ensure that we exceed expectations in delivering customer outcomes.
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   Plan, organize, and manage all aspects of the project lifecycle in collaboration with SI and customer Project Managers. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets, and defining success criteria.
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   Provide strong leadership and direction to the Clariti Professional Services team, which includes Business Analysts, Implementation Consultants, and Solution Architects. Lead a motivated and cohesive team that can effectively deliver services to clients and implementation partners.
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   Implement quality control processes and proactively identify and mitigate risks, issues, and concerns associated with service delivery, client relationships, and project execution.
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   Provide regular reports and updates to senior management on the performance and progress of the assigned projects.
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   Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements.
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   Participate in practice development by contributing to the development of practical solutions and methodologies, and the development of knowledge sharing artifacts.
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   Outstanding written, verbal communication, and presentation skills with team members and audiences of all levels in technical and business settings.
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   Understand the operating styles of others as well as team/client relationships, team dynamics, and can adjust approach accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
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  What you bring to the team?
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   8+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services (most implementation projects take 12+ months).
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   8+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO).
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   Track record of building excellent relationships with executive stakeholders and leading delivery for large transformation projects.
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   Extensive experience applying project management and agile methodologies to deliver high-quality services, effectively managing resources, and relationships with SI.
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   Demonstrated knowledge of the various functions and roles within the professional services industry, as well as an understanding of the different types of customers and their needs.
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   Demonstrated leadership and management capabilities, including team motivation, resource management, and effective guidance, with a strong focus on delivering projects within budget and deadlines.
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   Expertise in objection handling, serving as the escalation point for client, partner, and team member concerns.
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   Actively looks for ways to improve process efficiencies and effectiveness.
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   Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
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   Ability to make decisions guided by policies, procedures, and business plans with limited guidance.
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   Ability to balance the need for profitability with delivering excellent customer experiences.
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   High level of Emotional Intelligence and the ability to successfully manage difficult customers.
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   Proficient in leading organizational change and managing ambiguity, with a proactive approach to meeting dynamic priorities and exceeding customer expectations.
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   PMI PMP Certification currently held or obtained within 12 months of joining.
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   Ability to travel within the United States and Canada approximately 25-50%.
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 The initial base salary range for this role is expected to be between $100K-$140K annually. Our compensation bands are based on various factors, including the labour market (as informed by our business stage and industry), job type and job level. Exact salary offers will be determined by factors such as the candidate's qualifications, experience, knowledge and skills.
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 If you have questions about compensation as we move through the process, we're happy to discuss further.
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  Why join Clariti?
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  Our Commitment to ED&amp;I
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 At Clariti, we're on a continuous learning journey as it relates to Equity, Diversity, &amp; Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We're working to create a workplace and team that is as diverse as the communities we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. Curious how we've been working on this? Reach out to our People &amp; Talent team and we'd be happy to share more details on the workshops, policies, and processes that we have both in place today, and in the works for the future.
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 We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees' experiences as we grow. We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:
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    100% 'remote-first' Work Environment
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   - our people are our greatest asset, and everyone requires a different environment to do their best work. To maintain flexibility in our workstyles and locations, our team works remotely - currently across Canada and the United States
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    Flexible Work Hours
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   - everyone on the team works a typical 8-hour workday, however as we span various timezones, we have defined core hours for collaboration from 9am-2pm (PST). Outside of that window, we recognize that everyone has busy and diverse lives, so we encourage our team to be flexible in their schedules for work based on their personal needs and preferences
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    Competitive Total Compensation
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   - we recognize the valuable contributions and hard work of our team, and reward them for it!
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    Personal Time Off (PTO)
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   - we recognize the need for recreation, and to ensure that all employees are taking adequate rest, we offer our team 29 days of paid time-off (broken down as 3 weeks of vacation + 8 flex days + 2 holiday observance days + 4 team appreciation days)
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    Comprehensive Extended Benefits package*
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   - including coverage for medical, dental and vision - starting on day one!
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   $500 Annual Wellness Spending Account* - (prorated based on start date) for team members' personal health and wellbeing
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    An Annual Professional Development budget*,
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   and high potential for growth and continuous learning
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    Team Building Initiatives
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   - in partnership with leadership and our People &amp; Talent team, we have a culture committee who regularly host events and activities to support team socials and engagement
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    Onboarding &amp; Quarterly WFH budget
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   - we provide each of our team members with $300 to get started, and $150 per quarter (adjusted based on CAN or US location) to spend towards home office expenses, co-working memberships, or anything they need to make their personal work space comfortable
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    Tech Tools and Stack
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   - we provide the team with a Mac (or PC where necessary), and for regular collaboration and day-to-day work management, we use Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling and Greenhouse
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   Note - any benefits listed with an asterisk are subject to employee eligibility (i.e.: FT Permanent employees or employees covering a long-term contract of +12 months)
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  Background checks
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 - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Questions? Ask us - we're here to help.
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  Don't meet all the requirements but still interested in applying for an opportunity?
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 We're all on a journey to learn constantly and have areas to grow in and develop. If you bring some of the above skills to the table and are still developing in others, please apply with us anyway! Learning and experience isn't a one-way path, if you believe you have the background needed to make an impact in this role, we'd love to hear from you.
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 If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we'll be happy to support you.
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