RECEPTIONIST 40% SÄRSKILD VISSTID at MEHOLMEN HOTELL AB in Brastad, Västra Götaland County, Sweden
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Job Description
<div> Vann Spa Hotell och Konferens är ett fyrstjärnigt hotell som ligger 23 km nordost om Lysekil. Hotellet har 156 rum, 8 konferenslokaler och 10 grupprum. Vårt SPA är 1 000 kvm stort med 8 pooler både ute och inne. Det finns ett flertal tränings-, behandlings- och avkopplingsformer att välja bland och allt detta i ett naturskyddsområde precis intill Gullmarsfjorden. <br/> <br/> Vill du bli en i vårt goa receptionsgäng? <br/> <br/> Som hotellreceptionist på VANN Spa Hotell Konferens är man det strålande leendet utåt i hotellets hjärta. Du är det varma mottagandet som gästen möter när man kommer/ringer till oss. <br/> <br/> Vår främsta uppgift är att i alla lägen tillgodose våra gästers önskemål. Mottagandet och omhändertagandet kombinerat med glädje för sitt arbete är vår främsta uppgift för att förgylla gästens upplevelse samt överträffa gästens förväntningar. <br/> <br/> Arbetsuppgifter: Sedvanliga receptionsuppgifter såsom att ta hand om våra hotellgäster, in- och utcheckning, div. olika bokningar och förfrågningar via telefon, mail och Messenger samt kassahantering, försäljning etc. <br/> <br/> Vi önskar att du är glad och positiv med en utmärkande utstrålning och att du ser lösningar där andra ser problem. Erfarenhet av sälj är en merit. Ett krav är att du ska vara ansvarsfull och flexibel. Vi värdesätter lojalitet, kreativitet samt att kunna se till helhet såväl som detaljer. Du skall behärska svenska och engelska i både skrift och tal. <br/> <br/> Arbete sker dag- och kvällstid vardagar samt helger. <br/> <br/> Tjänsten är särskild visstidsanställning på 40% mellan 1/8 - 31/12 med ev. möjlighet till förlängning. Start 1/8 eller enligt överenskommelse för utbildning och introduktion. <br/> <br/> Lön enligt kollektivavtal. <br/> <br/> Har du frågor kring tjänsterna, kontakta Receptions-, konferens- och bokningschef Stina Lisstorp, mail: stina.lisstorp@vann.se <br/> <br/> VARMT VÄLKOMMEN MED DIN ANSÖKAN! <br/> <br/> Anställningsform: särskild visstidsanställning | Anställningens omfattning: heltid/deltid | Antal lediga befattningar: 1 | Sysselsättningsgrad: 40% | Ort: Brastad | Län: Västra Götalands län | Land: Sweden | Referensnummer: 2024/30 | Kontakt: Stina Lisstorp 0523-44200, | Publicerat: 2024-07-09 | Sista ansökningsdag: 2024-07-28 </div>
AI Powered Job Insights
A unique opportunity has opened for a Receptionist at Vann Spa Hotell och Konferens, located in Brastad, Sweden. This role is essential for maintaining the warm atmosphere of the hotel and ensuring a memorable guest experience. 📍 Location: Brastad, Västra Götaland County, Sweden 💼 Position: Receptionist (40% part-time) ⏰ Type: Special Fixed-Term Employment 📅 Date Posted: 2024-07-09 📅 Application Deadline: 2024-07-28 Role Summary: - Be the welcoming face and voice for guests. - Handle check-ins and check-outs with a smile. - Manage various bookings and inquiries via phone, email, and Messenger. What You'll Do: - Execute essential reception duties ensuring guests’ needs are met. - Perform cash handling and sales tasks. - Offer solutions with a positive attitude and help maintain a friendly hotel environment. What's Needed: - A cheerful personality and outstanding interpersonal skills. - Previous experience in sales is an advantage. - Proficiency in both Swedish and English, written and spoken. - Flexibility to work day and evening shifts, including weekends. Additional Information: - The contract runs from August 1 to December 31, with potential for extension. - Salary is in line with collective agreements. - Interested candidates can reach out to Stina Lisstorp for any queries at stina.lisstorp@vann.se. This position is perfect for someone who enjoys engaging with people and thrives in a vibrant hotel setting. If you are ready to contribute to a team dedicated to exceeding guests' expectations, this could be your next role!
Top Interview Questions
- Q: Can you describe a time when you provided excellent customer service in a previous role?
A: In my previous role as a receptionist, a guest arrived with a major complaint about their room. I listened attentively to their concerns, apologized for the inconvenience, and immediately arranged for them to be moved to a better room. I also offered them a complimentary upgrade for the trouble. The guest left feeling valued and expressed their gratitude, which reaffirmed my commitment to excellent customer service.
- Q: How do you prioritize tasks when you have multiple guests to assist simultaneously?
A: When faced with multiple guests, I assess the urgency of each request. I prioritize check-ins and check-outs, as they have strict timelines. For other inquiries, I use polite language to inform guests that I will assist them shortly and then efficiently address each request in order of priority while maintaining a friendly demeanor to ensure that each guest feels valued.
- Q: What strategies would you use to handle a difficult guest situation?
A: I believe in the importance of staying calm and empathetic. If a guest is upset, I would listen to their concerns without interruption, acknowledge their feelings, and work to find a solution that meets their needs. For instance, if a guest is unhappy with their room, I would offer alternatives and ensure they leave satisfied. Communication and problem-solving are key in these scenarios.
- Q: How do you ensure that you provide accurate information to guests regarding hotel services?
A: To provide accurate information, I make it a point to familiarize myself thoroughly with all hotel services, amenities, and policies during training. I also keep updated on changes and improvements. Additionally, I like to verify important information through our internal systems or ask a supervisor if I am uncertain, ensuring that guests always receive correct and helpful guidance.
- Q: What do you believe is the most important quality for a receptionist in a hotel environment?
A: I believe that the most important quality is being approachable and warm. A receptionist is often the first point of contact for guests, and making a positive first impression is crucial. A friendly smile and a willingness to help can set the tone for a guest's entire stay. Additionally, being organized and adaptable are essential to manage varying guest requests effectively.
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