Job Description

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  Norr&oslash;na was founded in 1929 and has been owned and run by the same family ever since. Our mission is to create the world's greatest outdoor products and offer unique adventures through a responsible business.The company employs approx. 115 people from 17 different nationalities.
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  At Norr&oslash;na you will be able to develop in a passionate innovation culture, where trying, testing, learning and failing is part of our everyday life. We know the attention to detail is crucial in our aim for the highest quality.
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   "Welcome to nature"
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   About the position:
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  Are you up for a unique opportunity of leading UX Design and User Insight, working at a company that is providing the best outdoor products and some of the most memorable adventure travels? Then this is the position for you!
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  You will work across the entire customer journey with a focal point on our webstore experience. From learning and purchasing our outdoor products and adventure travel, to customer support for usage and product care, as well as our customers&rsquo; loyalty - we are committed to provide the best experiences for a personal, inspiring and consistent user journey.
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  In this role you will develop UX and service design strategies, user flows and wireframes/prototypes to be used for teams that develop the web and mobile experiences. You will be shaping the customer facing front door to Norr&oslash;na - our web stores - and create scalable solutions for users around the world. You will use your people-focused design mentality and constantly look to challenge and support your design instinct through user insight.
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  As an expert in design thinking, you will dive deep into the key moments of an online shopping journey, ensuring that customers&rsquo; needs are fully supported while also adding other elements that give further value. You will also identify the critical areas for improvements, either small and low hanging fruits or big and radical bets, that can increase the conversion and retention. This might be changes to or completely new technical solutions, operational processes or designs that are not working as intended or can be improved by redesign. You will also be a key stakeholder in qualitative and quantitative A/B testing of existing and new webstore design and user functions.
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  This position holds the responsibility for designing and developing Norr&oslash;na&rsquo;s customer insights program. This includes survey methodology, analytical frameworks and platform support that help to democratise insight to relevant teams and decision forums in Norr&oslash;na. This will be done by both having the technical expertise and know-how, as well as the insight-driven personal passion for the human behind the &ldquo;customer/user&rdquo;.
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  You report to the Chief Experience Officer in Norr&oslash;na&rsquo;s management team, and will be a sparring partner in strategic decisions and discussions. You will have the opportunity to be involved in key projects that aim to develop and launch key features and functions that impacts the webstore UX, as well as the design and strategic direction of Norr&oslash;na's loyalty program.
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   Main responsibilities include (relevant for both gear and adventure):
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   Develop experience strategies and high-level design functions based on customer insight and business needs, covering digital and operations, automation and processes.
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   Mapping of customer journeys, scenarios and service specifications, and digital consumer facing systems.
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   Understanding of customer needs and pain-points, serving as a customer advocate and expert to create ideas for new and enhanced features.
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   Develop and communicate key design artefacts such user flows, wireframes and prototype ideas, as well as UX strategies and rationale, to top leadership in Norr&oslash;na.
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   Manage Norr&oslash;na&rsquo;s service design processes for webstore, including mapping of how first and second line processes are supported by digital systems and webstore features, using insights and A/B testing to ensure the highest quality level of our online universe
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   Collaborate with UI/content designers and software developers to ensure a seamless user experience across all channels, with a strong focus on the .com channels.
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   Manage Norr&oslash;na&rsquo;s user/customer insights processes, including mapping of surveys across the user journey, user research methodologies, and roadmap development
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   Analyse quantitative and qualitative data to identify and generate meaningful insights and behavioural patterns.
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   Proactively work with colleagues and facilitate workshops across the company to collect, understand and democratise customer and business insights
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   Who you are and what you have experience from:
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   Designing for 7+ years for a customer focused company
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   Love both strategy, service prototyping and hands-on UX.
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   Great at simplifying UX for customers across a broad spectrum of touch-points.
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   Strong skills of user-centered design processes, such as structuring and visualising journey maps, service ideation, concept communication and specification.
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   Strong skills in conducting and synthesising research, insights and findings.
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   Strong collaborator, who can work with not only design patterns, but many other stakeholders from marketing to software engineering.
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   Excellent storyteller who can inspire teams towards action and empathy for the user, as well as showing the business value
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   A positive and fearless attitude that knows how to self-reflect and self-motivate
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   Full working proficiency in English. Norwegian or Swedish will be considered a plus, but is not a must.
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   Minimum Bachelor degree in UX design, service design, business design or a related design discipline.
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   Show, don&rsquo;t tell
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  Applicants must provide a portfolio of work as part of their application.
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   Ready to embark on this adventure?
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  Apply now and become a part of Norr&oslash;na's exciting journey!
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   Application deadline
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  : 5th August
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