Job Description

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  Job Summary
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 The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
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 Medical Assistants help patients by providing information, services, and assistance over the phone in a call center setting. The successful candidate must be an exceptionally organized team player who is able to manage multiple priorities at once, in a fast-paced medical office, with flexibility to work in a different location, as needed.
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  Essential Job Duties:
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 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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   Enter patient&rsquo;s information into electronic chart. This includes reasons for visits, active problems, medications, allergies, past medical history, surgical history, social history, and immunizations.
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   Prepare patients for examination.
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   Review and enter the patients&rsquo; preferred pharmacy.
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   Place electronic orders for laboratory or radiology testing as ordered by provider.
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   Place electronic orders for refill medications as authorized under protocol.
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   Communicate with the pharmacy, the laboratory or radiology as needed to facilitate orders or retrieve medical records.
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   Process incoming faxed prescriptions refill requests and other clinical paperwork per protocol.
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   Process outgoing clinical paperwork in the provider outboxes multiple times throughout the day.
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   Receive patient phone calls and triage as appropriate utilizing standard guidelines provided.
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   Communicate with patients by phone or mail as ordered by providers.
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   Stock and store supplies that are delivered to the office.
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   Any other duties or responsibilities may be assigned.
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  Required education and experience:
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 The requirements listed below are representative of the knowledge, skills, and/or ability required.
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  Minimum Education (or Substitute Experience) Required
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   High School Diploma or equivalent (GED).
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   A Medical Assistant diploma or certificate of completion from a medical assistant training program is required.
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   Current Basic Life Support (BLS) Certification/CPR certification preferred.
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  Minimum Experience
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   Experience in working with Primary Care, Urgent Care, Internal Medicine, Pediatrics, Women&rsquo;s Health, Geriatrics a plus.
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  Minimum Knowledge And Skills Required
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   Bilingual Spanish is preferred.
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   Knowledge of medical terminology.
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   Understanding of principles and practices of the organization, planning, records management, and general administration.
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   Dependability, adaptability, and confidentiality are necessary attributes.
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   Must pass all items on Rancho&rsquo;s Medical Assistant checklist.
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   Must pass Rancho&rsquo;s administered Vaccine quiz.
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   Knowledge of accepted procedures for disposing of used supplies.
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   Ability to communicate effectively and congenially with patients and staff members in person, via email and over the phone.
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   Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
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   Ability to observe the general physical condition of patients to detect signs of abnormalities.
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   Ability to record observations and notes completely, accurately, literately, and concisely.
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   Computer skills necessary to navigate the company&rsquo;s EMR system.
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   Ability to accept supervision and feedback.
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 Travel required: 10% in the surrounding Temecula, CA area from Hemet, CA to Fallbrook, CA.
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 Training will take place over a 2 week span with travel required to multiple office sites within the surrounding Temecula, CA area from Hemet, CA to Fallbrook, CA.
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 Salary range: $17.00-$23.00 per hour.
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