Job Description

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 <p>
  <strong>
   Day-to-day responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Standard tier 1 helpdesk support both hardware and software
  </li>
  <li>
   Provide on-site hardware maintenance services on Government-Owned equipment utilizing Customer Support Service Specialists.
  </li>
  <li>
   Main type of troubleshooting will include account lockouts, system reimages, laptop can't connect to wifi, etc.
  </li>
 </ul>
 <p>
  <strong>
   Must have skills/technologies:
  </strong>
 </p>
 <ul>
  <li>
   Ability to go onsite 5x/week
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  <li>
   At least 1 year of experience in troubleshooting and repairing both hardware and software related issues
  </li>
  <li>
   Must have CompTia Security +
  </li>
  <li>
   At least 1 year after the introduction of a new or updated Microsoft certification to ensure that all contract customer support technicians have up to date certifications.
  </li>
  <li>
   Meet the requirements for an IAT Level II position as defined in DOD 8570-01-M.
  </li>
 </ul>
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