Job Description

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 Job Details
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  Description
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  Grade 5 - Help Desk Support Specialist
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  Salary:
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 $55,000 to $65,000 (Offer will be commensurate with experience)
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  Benefits offered for this opportunity:
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  2024-Non-Union Benefits Summary
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  Role Summary
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 Provides first line technical support to the City&rsquo;s Information Technology (IT) users. Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions. Works on related IT projects.
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  Education, Training And Experience Required
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   Associate&rsquo;s degree in computer science, information technology or related field
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   Professional experience in working with computers and applications: at least 1 year
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   Knowledge of computer hardware, software and networks
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   Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire
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   Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire.
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  Education, Training And Experience Preferred
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   Bachelor&rsquo;s degree in computer science, information technology or related field
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   At least two years of experience in working with computers and applications
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   Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification
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   Knowledge and experience in computer programming/scripting
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  Licensing
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  Requirements
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 (position requirements at entry)
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   Valid MI Driver&rsquo;s License
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  View Additional Requirements and Information at:
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  Help Desk Support Specialist
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