Job Description

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 We are looking for an Entry Level Customer Service Manager to proactively support and provide direct customer service strategies for a renowned client in the Telecommunications industry. As the Entry Level Customer Service Manager, you will fuel the customer&rsquo;s excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed customer service from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.
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  What You Will Accomplish Every Day:
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   Provide a superior client experience by maintaining sales standards, delivering exceptional customer service, and upholding our core values
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   Apply knowledge of products and services to successfully process tasks and sell to meet client expectations
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   Work cross-functionally with the Customer Service and Sales Management teams to evaluate and execute industry-leading client experiences
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   Participate in managing the flow of inquiries, sales, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
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   Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
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   Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
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   Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team
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  What You Bring to the Role:
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   Bachelor's degree from accredited college or university
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   2-4 years of experience working in business sphere in a client-facing role
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   Team player able to work effectively and collaboratively to meet goals and client deadlines
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   Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
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   Thrive in a fast-paced, entrepreneurial environment
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   Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team
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