Job Description

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  Job Description
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  JOB DESCRIPTION SUMMARY
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 The Customer Service Specialist will monitor accounts and contact clients who need assistance with
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 their account and help them resolves issues. Specialists will work with existing and potential
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 customers by answering product and service questions. The person is well organized and can
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 handle multiple priorities and meet deadlines as required.
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 This position reports directly to the Call Center Manager
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   Office Hours: Monday &ndash; Thursday, 8:00am-5:00pm; Friday 8:30am &ndash; 3:00pm
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  Essential Job Functions
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   Prepare product or service reports by collecting and analyzing customer information
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   Manage incoming calls
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   Provides appropriate solutions and alternatives within the time limits and follow up to
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   ensure resolution
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   Keep records of customer interactions, process customer accounts and file documents
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   Follow communication procedures, guidelines and policies
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   Advise on company information intake other pertinent information, such as addresses
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   phone numbers
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   Routinely use Microsoft Office; Word, Excel, and PowerPoint to complete administrative tasks
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   Maintain a strong knowledge of products through Company Training Program
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   Handle sensitive, confidential information and tasks with tact, discretion, and diplomacy
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   Accountable for reducing delinquency for assigned accounts.
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   Must communicate follow up effectively with Customer Service Manager regarding customer accounts on a timely basis.
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   Other duties as assigned
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  Requirements
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   High level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.
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   Punctual (*important to role)
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   Familiar with CRM systems and practices
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   Documentation Skills and Attention to detail
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   Ability to work under pressure and in a fast-paced environment
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   Previous work experience in Call Center Customer Service and Collections
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   Highly energetic individual, who has a positive, can-do attitude, with ability to multi-task and demonstrate effective time management skills
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   Excellent interpersonal skills and friendly disposition
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  Education Experience
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   High School Degree plus 1 year of college
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   Minimum 3 years&rsquo; experience in customer service
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  Preferred
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   Insurance sales experience a plus
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