Job Description

The Quality Assurance Analyst is part of the Software Development Department in MWG-Corporate and reports to the Quality Assurance Supervisor. This position is an exempt, salaried role, located at
500 Steed Road, Ridgeland MS 39157.
 GENERAL JOB DUTIES AND RESPONSIBILITIES:
The Quality Assurance Analyst works with the Quality Assurance Supervisor within the Software Development Department to conduct testing on software, websites, and other technical products to identify and resolve bugs, defects, and other potential issues with MWG software and operating systems. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Develops, documents, and maintains functional test cases, flow charts, or other visual aids to effectively communicate software and project objectives within the company.
* Identifies any potential quality issues per defined requirements and escalates potential quality issues immediately to management.
* Assists in creating and maintaining test plans and cases to ensure flawless processing.
* Aids in comprehensively laying out project objectives and completion descriptors within a given test project.
* Creates methods to find new bugs, defects, as well as suggests process improvements.
* Thinks abstractly and strays from the expected processes path to improve processes.
* Serves as a liaison between development, project management, and customer support.
* Ensures that validated deliverables meet functional and design specifications and requirements based on specific request indicated on testing tickets.
* Assists in creating how-to documentation for new and existing processes.
* Performs other duties as assigned by the Business Analyst Supervisor and Director of Project Management
 EXPERIENCE AND EDUCATION REQUIREMENTS:
* High School Diploma Required, Associate or Bachelor's degree preferred.
* Prior company experience or Quality Assurance experience is a plus.
* Must possess time management, organizational, problem solving, and customer service skills.
* Must be proficient in computer skills and have strong knowledge of Microsoft Outlook,
Windows, Excel, and Word.
* Must have experience with various communication platforms as this role requires utilizing multiple platforms for delivering information effectively such as GoToMeeting, Recordings, Microsoft Teams, One Note Notation, How-To Guides, etc.
 WORKING ENVIRONMENT:
To be successful in this position, the skills, and abilities below are necessary and should be second nature.
* Ability to work independently with excellent time management skills.
* Ability to prioritize and work on multiple projects while completing deadlines in an organized manner.
* Excellent problem-solving skills along with keen attention to details.
* Strong written/verbal communication, interpersonal and relationship building skills.
* Ability to maintain confidentiality and privacy in every aspect of the job.
* Ability to be a team player and work well within the framework of the Quality Assurance Team.
 JOB ESSENTIAL REQUIREMENTS:
The following are job functions that an employee must be capable of performing with or without reasonable accommodation.
* Must be able to read, write, and speak English. Spanish is a plus.
* Must be able to work as scheduled.
* Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
* Must be able to bend, stretch, reach, and sit or stand at a desk during 85 % of the working day.
* Must be able to lift, stoop, and carry small equipment items and supplies weighing up to 20lbs.
 REASONABLE ACCOMODATIONS:
Morgan White Group will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Morgan White Group.
 EQUAL OPPORTUNITY EMPLOER:
MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.