Job Description

Company Description  
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 19,000 trained professionals
* 350+ locations worldwide
* Fortune 500
* Globally unified systems
  
Job Description  
The Logistics Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.
Responsibilities
* Enhance customer relationships by identifying areas for improvement in the overall customer experience
* Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
* Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
* Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
* Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
* Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
* Maintain knowledge of customer and company policies on all aspects of product movement
* Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
* Identify and articulate process improvement ideas to support operations
* Create documented process for customers when requested - SOP/SWI creation
* Support the implementation of company’s culture within the team
* Work towards individual and department Key Performance Indicators (KPIs)
* Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes
  
Qualifications  
* Bachelor's degree or equivalent working experience
* 1-2 years of experience in logistics and/or high volume customer service roles
* Fluent in English; excellent written and oral communication skills
* Excellent customer service skills
* Strong organizational, communication and problem-solving skills
* Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
* Analytical mindset with the ability to interpret data and make informed decisions
* Possesses a positive, can-do attitude
* Strong knowledge of Microsoft Office, Google Workspace
  
Additional Information  
* English professional proficiency required
* Onsite in Amsterdam - NOT remote