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Job Description
<div> <p> The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site. </p> <p> <br/> </p> <p> Responsibilities include: </p> <ul> <li> Executes the provision of administrative and employment services </li> <li> Serves as the initial point of contact for the assigned healthcare locations’ leadership on administration and management issues </li> <li> Works with Company Departments to ensure system-wide compliance at the assigned healthcare location </li> <li> Serves as a project manager to administrative and clinical managers at the assigned healthcare location </li> <li> Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets </li> <li> Analyzes and develops timely responses to requests or changes from the assigned locations’ leadership </li> <li> Communicate and partner with facility staff to improve system-wide performance </li> <li> Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations </li> <li> Maintains oversight of assigned healthcare location team members </li> <li> Participates in committees and engagements with assigned healthcare location leadership </li> </ul> <p> <br/> </p> <p> Qualifications include: </p> <ul> <li> Bachelor’s degree, preferably in Business, Health Care Services, public administration or a similar field; a Master’s degree is preferred </li> <li> 5 or more years of progressively responsible management experience within a health care facility or medical group practice </li> </ul> <p> <br/> </p> <p> Demonstrated competencies in the following areas: </p> <ul> <li> Planning, decision-making and implementation </li> <li> Analytical capacity (quantitative and qualitative) </li> <li> Financial management </li> <li> Organizational ability </li> <li> Oral and written communication </li> <li> Project management </li> <li> Ability to build trust through listening, supporting others and demonstrating integrity </li> <li> Proficiency in contract management </li> <li> Excellent client management and business literacy skills </li> <li> Proficient use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required </li> <li> High attention to detail </li> <li> Ability to maintain high standards despite pressing deadlines </li> <li> Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment </li> <li> Must be able to prioritize a variety of time sensitive tasks </li> <li> Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR </li> <li> Excellent interpersonal and communication skills </li> </ul> <p> <br/> </p> <p> <strong> <em> Annual salary for this position is $100,000 - $125,000. </em> </strong> </p> <p> <br/> </p> <p> The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. </p> <p> <br/> </p> <p> When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). </p> <p> <br/> </p> <p> Equal Opportunity Employer </p> </div>
AI Powered Job Insights
Exciting opportunity for a Director of Healthcare Operations! This role involves overseeing administrative and management functions at a healthcare site, ensuring smooth operations and compliance. They are looking for experienced professionals who can lead and manage effectively in a healthcare setting. 📍 Location: New York, NY 💼 Position: Director of Healthcare Operations 📅 Date Posted: April 15, 2024 Role Summary: - Serve as the representative for administration and management at a healthcare location. - Act as the primary contact for leadership regarding operational issues. - Collaborate with company departments to maintain compliance at the location. What You'll Do: - Execute administrative and employment services. - Manage budgets and expenses at the healthcare site. - Communicate with facility staff to enhance overall performance. - Address labor-management issues in partnership with Company Labor Relations. - Lead projects involving administrative and clinical managers. What's Needed: - Bachelor’s degree in Business, Health Care Services, Public Administration, or related field; Master’s preferred. - At least 5 years of progressive management experience in a healthcare facility. - Strong competencies in planning, decision-making, financial management, and project management. - Excellent communication, organizational, and analytical skills. - Proficiency in Microsoft Office Suite and contract management. - Knowledge of relevant laws and regulations in finance and HR. Salary Range: $100,000 - $125,000 annually, with compensation considerations based on experience and qualifications. This role provides an excellent opportunity for those looking to make a significant impact in healthcare operations.
Top Interview Questions
A: In my previous role as an Operations Manager at a healthcare facility, I oversaw daily operations, ensuring compliance with regulatory standards and optimizing workflows. I implemented a new patient intake system that reduced wait times by 30%, demonstrating my ability to enhance operational efficiency. My experience has equipped me with the skills needed to manage budgets, facilitate communication between departments, and address labor-management issues effectively.
A: Compliance is critical in healthcare. I always start by conducting regular audits and ensuring staff training programs are up to date with the latest regulations. For instance, when I noticed non-compliance in billing practices, I led a cross-departmental training initiative that resulted in a 95% compliance rate within six months. This proactive approach highlights my commitment to maintaining high compliance standards.
A: At my previous organization, we faced a 15% budget cut due to changes in funding. I initiated a review of all departmental expenses and worked collaboratively with managers to identify non-essential costs. We implemented a prioritization process for projects that aligned with our mission. This approach not only helped us stay within budget but also fostered a culture of resourcefulness and accountability among department leaders.
A: I prioritize open communication and transparency. I hold regular meetings with facility staff to solicit feedback and discuss performance goals. Last year, I initiated a 'town hall' format where all staff could voice their concerns and suggest improvements. This initiative led to a 20% increase in staff engagement and a marked improvement in operational performance, as it empowered employees and created a culture of collaboration.
A: Building trust in high-pressure environments starts with active listening and consistent support. I make it a point to be approachable and to check in with team members regularly, especially during stressful periods. For example, during a recent hospital expansion, I implemented daily stand-up meetings that allowed team members to share their challenges and accomplishments. This not only fostered teamwork but also helped in recognizing and addressing issues proactively, reinforcing trust within the team.
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Salary Benefits
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Apply for the Director, Healthcare Operations position at Confidential in New York, NY using https://www.linkedin.com/jobs/view/3899626320
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