Director, Healthcare Operations at Confidential in New York, NY

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Job Description

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  The Director of Healthcare Operations serves as a site representative at an assigned healthcare location for all administration and management matters directly related to the specific healthcare site.
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  Responsibilities include:
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   Executes the provision of administrative and employment services
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   Serves as the initial point of contact for the assigned healthcare locations&rsquo; leadership on administration and management issues
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   Works with Company Departments to ensure system-wide compliance at the assigned healthcare location
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   Serves as a project manager to administrative and clinical managers at the assigned healthcare location
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   Works collaboratively on the local and system level, along with Company Departments, to manage expense and budgets
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   Analyzes and develops timely responses to requests or changes from the assigned locations&rsquo; leadership
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   Communicate and partner with facility staff to improve system-wide performance
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   Identifies local labor-management issues and serves as point of contact for labor issues in partnership with Company Labor Relations
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   Maintains oversight of assigned healthcare location team members
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   Participates in committees and engagements with assigned healthcare location leadership
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  Qualifications include:
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   Bachelor&rsquo;s degree, preferably in Business, Health Care Services, public administration or a similar field; a Master&rsquo;s degree is preferred
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   5 or more years of progressively responsible management experience within a health care facility or medical group practice
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  Demonstrated competencies in the following areas:
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   Planning, decision-making and implementation
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   Analytical capacity (quantitative and qualitative)
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   Financial management
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   Organizational ability
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   Oral and written communication
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   Project management
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   Ability to build trust through listening, supporting others and demonstrating integrity
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   Proficiency in contract management
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   Excellent client management and business literacy skills
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   Proficient use of Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) required
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   High attention to detail
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   Ability to maintain high standards despite pressing deadlines
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   Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment
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   Must be able to prioritize a variety of time sensitive tasks
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   Knowledge and practical application of Federal, State, and local laws with a solid understanding of the general body of laws surrounding Finance, as well as some experience with HR
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   Excellent interpersonal and communication skills
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    Annual salary for this position is $100,000 - $125,000.
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  The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.
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  When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).
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  Equal Opportunity Employer
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AI Powered Job Insights

Exciting opportunity for a Director of Healthcare Operations! This role involves overseeing administrative and management functions at a healthcare site, ensuring smooth operations and compliance. They are looking for experienced professionals who can lead and manage effectively in a healthcare setting.

📍 Location: New York, NY  
đź’Ľ Position: Director of Healthcare Operations  
đź“… Date Posted: April 15, 2024  

Role Summary:  
- Serve as the representative for administration and management at a healthcare location.  
- Act as the primary contact for leadership regarding operational issues.  
- Collaborate with company departments to maintain compliance at the location.  

What You'll Do:  
- Execute administrative and employment services.  
- Manage budgets and expenses at the healthcare site.  
- Communicate with facility staff to enhance overall performance.  
- Address labor-management issues in partnership with Company Labor Relations.  
- Lead projects involving administrative and clinical managers.  

What's Needed:  
- Bachelor’s degree in Business, Health Care Services, Public Administration, or related field; Master’s preferred.  
- At least 5 years of progressive management experience in a healthcare facility.  
- Strong competencies in planning, decision-making, financial management, and project management.  
- Excellent communication, organizational, and analytical skills.  
- Proficiency in Microsoft Office Suite and contract management.  
- Knowledge of relevant laws and regulations in finance and HR.  

Salary Range: $100,000 - $125,000 annually, with compensation considerations based on experience and qualifications.  

This role provides an excellent opportunity for those looking to make a significant impact in healthcare operations.

Top Interview Questions

  • Q: Can you describe your experience in managing healthcare operations and how it prepares you for this director role?

    A: In my previous role as an Operations Manager at a healthcare facility, I oversaw daily operations, ensuring compliance with regulatory standards and optimizing workflows. I implemented a new patient intake system that reduced wait times by 30%, demonstrating my ability to enhance operational efficiency. My experience has equipped me with the skills needed to manage budgets, facilitate communication between departments, and address labor-management issues effectively.

  • Q: How do you approach compliance management in healthcare settings, and can you provide an example?

    A: Compliance is critical in healthcare. I always start by conducting regular audits and ensuring staff training programs are up to date with the latest regulations. For instance, when I noticed non-compliance in billing practices, I led a cross-departmental training initiative that resulted in a 95% compliance rate within six months. This proactive approach highlights my commitment to maintaining high compliance standards.

  • Q: Describe a situation where you had to manage a significant budget constraint. How did you respond?

    A: At my previous organization, we faced a 15% budget cut due to changes in funding. I initiated a review of all departmental expenses and worked collaboratively with managers to identify non-essential costs. We implemented a prioritization process for projects that aligned with our mission. This approach not only helped us stay within budget but also fostered a culture of resourcefulness and accountability among department leaders.

  • Q: How do you ensure effective communication and partnership with facility staff to enhance performance?

    A: I prioritize open communication and transparency. I hold regular meetings with facility staff to solicit feedback and discuss performance goals. Last year, I initiated a 'town hall' format where all staff could voice their concerns and suggest improvements. This initiative led to a 20% increase in staff engagement and a marked improvement in operational performance, as it empowered employees and created a culture of collaboration.

  • Q: What strategies do you employ to build trust and improve relationships with team members in a high-pressure environment?

    A: Building trust in high-pressure environments starts with active listening and consistent support. I make it a point to be approachable and to check in with team members regularly, especially during stressful periods. For example, during a recent hospital expansion, I implemented daily stand-up meetings that allowed team members to share their challenges and accomplishments. This not only fostered teamwork but also helped in recognizing and addressing issues proactively, reinforcing trust within the team.

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