Job Description

<h3>Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for a Sales & Marketing Manager. This person should love dogs, be outgoing, organized, comfortable with multi-tasking, and be a sales & marketing-minded individual. As the Sales & Marketing Manager, you are responsible for participating and upholding all front of house initiatives to the highest of standards.</h3><ul><li><strong>Hourly Rate:</strong> $15.00 to 19.00 based on experience</li><li><strong>Possibility for sales Commission & performance bonus structure</strong></li><li><strong>Paid time off after probationary period</strong></li><li><strong>Free Daycare for your pups</strong></li><li><strong>Free use of spa</strong></li><li><strong>Paid training and Education in basic dog obedience</strong></li><li><strong>Career progression based on performance</strong></li><li><strong>Flexibility in scheduling</strong></li></ul><h3>Core Competences & qualifications:</h3><ul><li>Must love dogs!</li><li>Consistent and timely attendance</li><li>Strong sales & customer service skills, maintain customer tolerant at all times</li><li>Understanding and overcoming objection</li><li>Completion of all E-learning platforms</li><li>Strive for the highest levels in NPS and phone scores</li><li>Proper record keeping</li><li>Ability to make/take phone calls while still assisting lobby</li><li>Ability to work flexible days and hours, including holidays and weekends</li><li>Ability to work cohesively with others in a fun, fast-paced environment</li><li>Cross training to support in playroom Canine coach breaks</li><li>Ability to learn dog recognition</li></ul><h3>Personal Characteristics:</h3><ul><li>Excellent communicator</li><li>Outgoing, enthusiastic by nature</li><li>Detail-oriented</li><li>Quick thinker</li><li>Emotionally intelligent</li><li>Fun-loving</li><li>Strong multitasker</li></ul><h3>Day to Day Duties</h3><ul><li>Managing the check-in and check-out process</li><li>Consistent pet parent engagement and communication in the lobby to prevent cold awkward silence</li><li>Monitoring phones, emails, and voicemails</li><li>Creating and executing in-store activity calendar, Social Media Initiatives</li><li>Setting up and participating in outside marketing events</li><li>Creating Pet Parent Charts, data entry, scheduling spa services, maintaining vaccine records</li><li>Perform the Meet & Greet evaluation process with the pet parent</li><li>Educate pet parents on the benefits of Dogtopia and daycare</li><li>Must be able to make the sale</li><li>Must be comfortable with upselling packages based on the pup's needs</li><li>Must be comfortable upselling lunchtime treats and foundation charity treats</li><li>Keeping the front of house clean and presentable at all times</li><li>Monitoring playroom cameras to assist the canine coaches as the eye In the sky</li></ul><p><strong>Job Types:</strong> Full-time, Part-time</p><p><strong>Pay:</strong> $15.00 - $17.00 per hour</p><p><strong>Expected hours:</strong> 15 – 25 per week</p><h3>Benefits:</h3><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul><h3>Day range:</h3><ul><li>Monday to Friday</li><li>Weekends as needed</li></ul><h3>Shift:</h3><ul><li>10-hour shift</li><li>4-hour shift</li><li>8-hour shift</li><li>Day shift</li><li>Evening shift</li><li>Night shift</li></ul><h3>Supplemental pay types:</h3><ul><li>Bonus opportunities</li><li>Commission pay</li></ul><p><strong>Work Location:</strong> In person</p>