Job Description

<h3>Company Description</h3><p>Founded in 2004, Core BTS, Inc. is an award-winning IT consulting firm and managed services provider dedicated to problem-solving. Using broad, scalable expertise, we leverage technology to transform business and enable change.</p><p>Recognized for accelerating the adoption of digital technology to transform business, Core BTS delivers robust cloud, modern workplace, security, and networking solutions to commercial and public-sector clients.</p><p>With broad, scalable expertise, Core BTS is passionate about solving complex issues with an unwavering focus on client experience.</p><h3>Job Description</h3><p>Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting. The support technician will work under the direction of Director of Technology.</p><p>Primary duties include:</p><ul><li>Assist teachers to enhance learning through improved integration of technology. Assist administrators and teachers in the incorporation of technological hardware and software into the classroom.</li><li>Facilitate effective use of technology in the classroom and school environment. Provide direct support to staff in conjunction with technology department and administration.</li><li>Independently resolve routine and less complex user problems. Coordinate with both technology staff and/or supervisor for resolving more complex issues.</li><li>PC and peripheral support (i.e., computers, Chromebooks, document cameras, interactive whiteboards, printers, etc.). Hardware repair/replacement, initial setup/configuration, driver/software upgrades, operating system and application support, and miscellaneous help desk ticket remediation.</li></ul><p>The ideal candidate will have procedural knowledge and hands-on experience performing:</p><ul><li>Initial setup/configuration</li><li>Driver/software upgrades</li><li>Operating System/Application support</li><li>End-user knowledge transfer</li><li>System imaging and experience with Active Directory</li></ul><h3>Qualifications</h3><p>The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.</p><p>Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange, and virtual environments are highly desired.</p><h3>Additional Information</h3><p>The compensation range for this position is $24-$25, depending on experience.</p><p>All your information will be kept confidential according to EEO guidelines.</p>