Service Manager at ManpowerGroup in Mankato, MN
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Job Description
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Service Manager-Rental
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Our client in
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Mankato, MN
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is looking for hardworking, motivated talent to join their team.
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Great opportunity! Don’t wait… apply today!
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What's in it for you?
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Payrate - $72,000 - $88,000
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Shift - Day shift M-F 7:30am - 4:00pm
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Paid training
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Full time hours
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Room for growth
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Excellent work environment
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What will you be doing?
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Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
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5 years Service Maintenance 3 yrs Supervisory experience
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Equipment fleet maintenance and leadership
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Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
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You’ll have the opportunity to hire and motivate an amazing team of Service Technicians
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Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
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Evaluate performance and promotability of team members
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Responsible for R&M, P&L and associated costs/budget
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What do you bring?
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5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
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CA Drivers License
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Strong knowledge of maintenance accounting and P&L
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Basic computer skills particularly with Microsoft Excel
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Extensive Equipment Fleet Maintenance and leadership experience
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Why should you choose Manpower?
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Dedicated Career Partner to help you achieve your career goals
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Are you Interested?
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Stop your job search and apply today! A recruiter will be in touch within 24 hours.
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Share this job with friends and family and earn dollars with every successful hire.
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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
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</div>AI Powered Job Insights
Service Manager-Rental position has just opened up in Mankato, MN! They are seeking dedicated and enthusiastic candidates to lead a team and ensure excellent service and equipment maintenance. This role is perfect for those with a solid background in service and maintenance who are eager to advance their careers. 📍 Location: Mankato, MN 💼 Position: Service Manager-Rental ⏰ Type: Full-time 📅 Date Posted: July 24, 2024 Role Summary: - They will motivate, coach, and train technicians to meet and exceed quality standards. - Experience in service maintenance (5 years) and supervisory roles (3 years) is essential. - They will oversee maintenance performance metrics and equipment fleet maintenance. - They will also manage parts department activities to ensure optimal productivity and cost control. What You'll Do: - Lead the team of Service Technicians and be involved in hiring and training. - Evaluate team performance and assist in career development. - Oversee repair and maintenance processes while managing budgets and costs. - Continuous improvement of service metrics will be a key focus area. What's Needed: - 5 years of service and maintenance experience with 3 years in supervisory roles. - A valid CA driver's license is required. - Strong knowledge of maintenance accounting and P&L management. - Basic computer skills, especially in Microsoft Excel, are necessary. - Extensive experience in equipment fleet maintenance is critical.
Top Interview Questions
- Q: Can you describe your approach to motivating and coaching technicians to meet quality standards and compliance in service and maintenance processes?
A: My approach begins with open communication and setting clear expectations. I regularly hold one-on-one meetings to assess their challenges and offer constructive feedback. I also implement recognition programs to reward outstanding performance and organize training sessions to enhance their skills. This not only boosts morale but also helps in achieving high-quality standards consistently.
- Q: With your extensive experience in equipment fleet maintenance, can you give an example of a significant challenge you faced and how you overcame it?
A: In a previous role, I encountered a situation where unexpected equipment failures led to increased downtime. To address this, I initiated a predictive maintenance program by analyzing historical data and implementing regular inspections. This proactive approach decreased downtime by 30%, saving costs and improving service response times significantly.
- Q: How do you balance the need for quality service with cost control in your budget management?
A: Maintaining quality while controlling costs requires a strategic approach. I routinely analyze maintenance costs and service reports to identify areas where efficiency can be improved. I prioritize investments in training and technology that enhance productivity. This ensures we maintain high service standards without exceeding budget constraints. Regular reviews of the P&L statements also help us adjust our strategies in real time.
- Q: What strategies have you employed to foster teamwork and collaboration among service technicians and the parts department?
A: I believe effective teamwork stems from clear communication and shared goals. I hold regular meetings between the service technicians and parts department to discuss ongoing projects and challenges. Implementing cross-training initiatives also empowers team members to appreciate each other's roles, which fosters collaboration. Celebrating joint successes further strengthens team cohesion.
- Q: Can you describe a time when you evaluated the performance of your team members and how you handled promotions and growth opportunities?
A: In my last position, I established a performance review system that combined individual metrics with qualitative feedback from peers and supervisors. I used this data to identify high performers ready for advancement. For example, one technician demonstrated exceptional leadership and technical skills; I mentored them towards a supervisory role. This helped in aligning their personal growth with the company’s objectives, ultimately benefiting the entire team.
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Salary Benefits
$72000 - $88000 /year
Want to apply directly?
Apply for the Service Manager position at ManpowerGroup in Mankato, MN using https://www.linkedin.com/jobs/view/3981843643
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