Job Description

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 We take pride in our culture and strive to make Gateway Dealer Network, LLC a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.
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  Service Manager
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 Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.
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  Service Manager
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  NO Weekends &amp; Great Benefits
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  Salary: $45,000
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  Hours: 8-5pm
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  Essential Job Functions
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   Developing and maintaining high levels of customer satisfaction; including listening effectively to customer&rsquo;s concerns and resolving any conflicts with customers (both internally and externally)
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   Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
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   Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
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   Direct and maintain the daily operations of the service department, focusing on expenses and profitability of the service department. Collaborate with company management to support and implement growth strategies
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   Other tasks as assigned by management.
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  Qualifications
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   Minimum of three years&rsquo; successful management experience, within the construction industry preferred.
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   Sufficient knowledge of modern management techniques and best practices.
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   Excellent organizational skills.
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   Results driven and customer focused.
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   High school diploma or equivalent.
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  Job Type:
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 Full-time
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  Work Environment/Physical Demands
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   Many working hours are spent sitting down and working on a computer but managing by walking around is a must.
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   Time will also be spent with the Service Advisors discussing technicians&rsquo; times and quotes.
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   Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
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   Answering the phone and speaking with customers and employees.
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   The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud.
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  Benefits
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   Health, Dental, Vision, Life &amp; Disability Policies
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   Employee Discounts
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   401K Plan with Company Match
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   Flexible Spending Account
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   Paid Holidays &amp; Vacation
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   Training &amp; Advancement Opportunities
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  Pre-Employment drug screens, background screening &amp; proof of employment eligibility (E-Verify) are required for any position offered.
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 We are always on the lookout for people who bring fresh perspective and life experiences to our team.
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