Job Description

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    Job Description
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    Focus:
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   Sales Target Achievement and Scientific Promotion of Ethical Products
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   Customer Relationship Management
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   Analysing sales trends and tracking of accounts
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   Product knowledge
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   Reporting &amp; Feedback of market news
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   Compliance to ISO procedures and Code of Conduct
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    Duties and responsibilities:
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   1. Call Coverage
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   Regular visits to the targeted doctors in assigned territories
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   Pre-call planning and implementation to ensure coverage and frequency KPIs are met
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   Maintain an average call rate of 8 to 10 per day
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   Prepare call plan quarterly by month, with update on a weekly/monthly basis for approval by superior
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   Ensure preparation is made for the planned calls before starting field work for the day
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   Timely submission of daily call report
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   Update route plan daily if there are any changes
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   Update Master Customer List on a regular basis to the management
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   2. Sales &amp; Promotion
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  a. Regular review of customer list
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   Review and plan medical calls to targeted doctors for specific product
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   messages to ensure increased adoption of the promoted product
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   To increase the width and depth of the accounts through &ndash; existing, new and
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   lapsed doors
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  b. Stock Check &amp; Follow ups
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   Check stock balance and take/recommend order promptly &amp; adequately
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   Check expiry of stocks and remind customers to use them before expiry
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   Arrange for returns of the expired returnable/exchangeable stocks if
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   necessary
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  c. Detailing and Medical Calls
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   Detail &amp; promote your assigned products to your assigned doctors and other
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   assigned HCPs such as nurses and pharmacists
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   Ensure features and benefits of the assigned products are known to
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   customers
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   Apply Sales ACEs effectively
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   Constantly remind and improve the HCPs&rsquo; adoption of your assigned
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   products through more new patients prescription at the right dose and
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   duration of therapy.
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   Negotiate, close and document the sales
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  d. Building Partnership
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   Building partnership with HCPs through better service such as responsiveness and service oriented.
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   Promptly follow up on HCPs requests for product information
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   Maintain close followup on stock replenishments, returns and other product
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   matters in order to build better business rapport with HCPs
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   Propose potential sales expansion solutions to HCPs when the patients
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   prescribed increased and to help them for private sector.
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  e. Market Intelligence
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   Collate doctors&rsquo; feedback on your assigned products
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   To check on competitors&rsquo; activities or potential threats and feedback
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   immediately
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   To seek potential sales growth opportunities and propose
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  f. Complete the Sales Process
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   Place orders via ordering system
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   Follow-up on sales orders to ensure that the orders have been processed and delivered on time.
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   Follow-up on any outstanding issues feedback by customers and seek
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   assistance from superior where necessary.
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   3. Sales Target Achievement
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   Monthly sales forecast after closing on the sales target to be submitted and
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   evaluated with the sales manager on an action plan to achieve the target.
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   To track sales performance on a regular basis and be proactive in achieving the target early.
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   To achieve sales target on a monthly, quarterly and yearly basis.
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   4. Sales Analysis and Forecasting
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   To analyse sales data to ensure continual improvement in targeting and planning
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   To track and update sales data to evaluate achievements
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