Job Description

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   Company Description
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  Optum, part of the UnitedHealth Group family, is a health services and innovation company dedicated to helping people live healthier lives and improving the health system globally. With a focus on data and analytics, health care delivery, operations, pharmacy care services, population health management, and advisory services, Optum serves over 100,000 physicians, practices, health care facilities, and 127 million individual consumers worldwide. The company upholds values of integrity, compassion, relationships, innovation, and performance to provide simpler health plans, better experiences, and promote healthier lives.
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   Role Description
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  This is a full-time on-site role for an Associate Director Training - Clinical at Optum's location in Makati. The role involves developing and implementing training curricula, overseeing training programs, managing budgets related to training initiatives, conducting employee training sessions, and ensuring the effectiveness of training programs.
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   Primary Responsibilities:
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   Design and develop clinical training approaches and partners with training delivery and operations in creation of training materials including assessments to continuously develop clinical acumen and decision proficiency
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   Establish baseline and repeat measures for clinical proficiency based on Benner&rsquo;s model
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   Define clinical proficiency goals for each line of business and align with business leaders on requirements for their businesses
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   Serve as a clinical acumen and proficiency development consultant to BU Heads and training delivery heads. Partner with operations and training delivery managers to understand their clinical acumen and proficiency learning and development requirements, plan and implement learning solutions that address their needs
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   Implement training plans in the engagements, drive performance and career management initiatives through clinical acumen and proficiency development projects
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   Analyze clinical acumen and proficiency needs in the businesses through assessment of competency gaps, performance metrics, employee surveys and voice of the customer&nbsp;
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   Assist in building a learning &amp; development curriculum based on the clinical acumen and proficiency needs identified, aligned to the competency framework within the organization
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   Drive adoption of various learning solutions including classroom, e learning and new age innovative technology driven learning methodologies
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   Measure effectiveness and outcome of training solutions, justify ROI on training spends
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   Create dashboards for clinical acumen and proficiency development and present them in management reviews outlining actions for improvement
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   Facilitate and deliver trainings on diverse leadership and professional skills for mid to senior managers in the organization
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   Ensure learning &amp; development processes are aligned to the standard operating procedures achieve full compliance in internal and external audits&nbsp;
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   Partner with training delivery managers to manage clinical training in new hire, refresher trainings and compliance-based behavioral training to new and existing operations employees
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   Robust communication &amp; collaboration on areas relating to clinical acumen and proficiency development with the US counterparts and internal departments; Ops, HR, Quality and training delivery
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   Align to Learning Solutions &amp; Business objectives (IBPs), identify &amp; deliver clinical acumen and proficiency improvement projects&nbsp;
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   Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
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   Qualifications
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   Curriculum Development and Training &amp; Development skills
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   Experience in Employee Training
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   Budgeting skills for training programs
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   Strong organizational and planning abilities
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   Excellent interpersonal and communication skills
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   Knowledge of healthcare industry practices and regulations
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   Certification in training or relevant field
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   Must hold an active, unrestricted Doctor of Medicine licensure in the Philippines
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   At least 5 years experience in Utilization Management/Case Management and/or other clinical decision-making processes required with proficiency in using InterQual, MCG, Medical Policies and other clinical guidelines
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   Total of at least 10 years work experience as a Doctor of Medicine
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   Experience working in US healthcare businesses and working with US clients
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   Experience in Utilization Management/Case Management and/or other clinical decision-making processes
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   Proficient on general use of MS Applications - Word, Excel, PowerPoint, OneNote
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   Proficient use of MS Teams, Webex and other video conferencing tools to conduct virtual training
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   Proficient on the use of training technology tools (Teams, KMs, SharePoint)
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   Proficient on SOP creation, understanding flowcharts and Gantts
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