Job Description

<p>Company Description</p><p>Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. Accor Tech & Digital, jobs in the tech field where intelligence is above all human!</p><p>Job Description</p><p>We are the Digital & Business Factory of the Accor group, the innovation and transformation laboratory of the global leader in the hospitality industry; With our 700 Heartists, we bring together the best of hospitality and the best of tech & digital. Our ambition: to offer personalized, memorable, and sustainable experiences. Here, we give birth to new ways of traveling in each of our 5,500 hotels, closest to our 100 million customers in 110 countries. Here, we are at the heart of a fantastic playground for designing and creating digital products and services, for our customers and our hotel teams, generating maximum value for our company. Here, your scope will have no boundaries, so dare to impact on the world with us!</p><p>Within the E-commerce Division, your mission is to manage all teams and testing activities for the group's or external clients' e-commerce assets. You are organized, meticulous, possess excellent interpersonal skills, and handling multiple tasks simultaneously does not intimidate you. You report to the VP Engineering Ecommerce and will work as a team with other department managers, product managers, and Front-End development teams.</p><p>Your Mission:</p><ul><li><strong>QA Team Management:</strong> Supervise and oversee the quality assurance team (about fifteen mixed functional and automation QA profiles). Develop skills and ensure the continuous training of the team. Participate in the company's quality rituals (QA chapter, guild, etc.). Coordinate with the QA center of expertise to disseminate best practices. Plan and allocate tasks within the team.</li><li><strong>Testing Strategy:</strong> Develop and implement the e-commerce testing strategy. Ensure the proper development of detailed test plans, test scenarios, automated tests, and acceptance criteria. Implement test campaigns in accordance with team constraints and aligned with the strategy and QA recommendations of the organization (Smoke, Sanity, TNR, etc.). Implement and monitor E2E tests (cross-functional tests within multiple teams of the vertical). Identify necessary tools and technologies to optimize the testing process. Responsible for GO/No-GO decisions and acceptance testing.</li><li><strong>Test Execution Management:</strong> Supervise the execution of functional and non-functional tests (accessibility, performance, security, etc.) and non-regression tests. Ensure the completion of automated and manual tests as well as the production of associated reports. Manage the lifecycle of anomalies (detection, tracking, prioritization, resolution).</li><li><strong>Continuous Improvement:</strong> Analyze test results and propose improvements for automatic and manual development and testing processes. Participate in team retrospectives to identify improvement opportunities. Implement performance indicators (KPIs) to measure test effectiveness and track these indicators for both White box and Black box testing.</li><li><strong>Collaboration and Communication:</strong> Work closely with development and product teams. Regularly communicate with stakeholders on test progress and quality indicators. Prepare detailed test reports and highlight QA activities through presentations (public speaking).</li><li><strong>Technological Watch:</strong> Stay informed about new trends and technologies in quality assurance. Recommend improvements and updates to testing tools and methods used by the teams, aligned with the overall QA strategy.</li></ul><p>Qualifications</p><p>And you?</p><p><strong>Technical Skills:</strong> Proficiency in software testing methodologies, frameworks, and associated tools (Agile, Scrum, etc.). Proven experience with test and bug management tools (JIRA, XRAY, etc.). Essential: Significant personal experience in setting up automated testing frameworks (APIUM, SELENIUM, Playwright). Knowledge of common programming languages (Java, Python, etc.) and automation scripts. Knowledge and implementation of various test types: smoke tests, integration tests, unit tests. Understanding of performance and security testing concepts. Successful experiences as QA Lead / QA Manager / Automation Engineer / QA / Developer. Strong developer background highly appreciated. Keeping up-to-date and knowledgeable about AI topics related to QA is a plus.</p><p><strong>Managerial Skills:</strong> Team management and leadership skills. Excellent written and verbal communication skills. Ability to manage multiple projects and work under pressure.</p><p><strong>Personal Skills:</strong> Rigorous and detail-oriented. Analytical mindset and ability to solve problems independently. Proactive and capable of taking initiatives. Very good interpersonal skills for managing human relations in a professional context with diverse personalities.</p><p>Additional Information</p><p>Accor dares to impact: the world. We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. On the tech side, we are committed to reducing the impact of digital technology across all our projects.</p><p><strong>Your career:</strong> We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.</p><p>Specifically, at the Digital & Business Factory:</p><ul><li>Expanded remote work and no meetings on Wednesday afternoons.</li><li>Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.</li><li>Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.</li><li>ALL Heartists Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.</li><li>Heartist for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).</li><li>An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.</li><li>Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).</li><li>€10 meal vouchers.</li><li>A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.</li><li>And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street.</li></ul><p>Is this mission appealing to you? Recruitment is all about people! Apply, and we will offer you:</p><ul><li>A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.</li><li>An interview with the team manager responsible for the role you are interested in.</li><li>For some roles, you might also be required to complete an assessment (use case and motivation questionnaire).</li><li>A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.</li><li>A personalized feedback.</li></ul><p>#accordigitalfactory</p>