Job Description

<p>Hello. We are Prismic. We are changing the way developers ship websites. So far, developers seem to like it! We are building a team of talented, thoughtful, and diverse people to make both front-end developers and website content creators more productive. We hope you can join us on this journey!</p><h3>Introduction</h3><p>Customer Support Engineers at Prismic are our customers' first point of contact. They help with a wide range of topics, from how to get the most out of Prismic features to content modeling best practices and technical troubleshooting. As a Customer Support Engineer, you will work with individuals, agencies, freelancers, and companies that build websites using Prismic. Your input will be important in helping our customers and improving Prismic itself through close collaboration with our Engineering and Customer Success teams. This could involve investigating and identifying bugs, gathering customer feedback, submitting feature requests, and much more.</p><h3>What you will do</h3><ul><li>Be the first point of contact for Prismic’s customers</li><li>Become an expert user of Prismic’s platform and features</li><li>Assist with resolving technical issues and empowering customers to get the most out of Prismic</li><li>Leverage your knowledge and expertise to build a strong community of users</li><li>Collect customer feedback and work closely with other teams to determine product and process improvements</li><li>Actively participate in internal meetings and support cross-team collaboration to address business goals.</li></ul><h3>Are you the one?</h3><ul><li>2+ years of experience in support and/or software services</li><li>High level of English, both verbal and written</li><li>Good problem-solving skills</li><li>Strong written communication skills for precise technical communication with customers and internal teams</li><li>Precise, direct technical writing skills and the ability to</li><li>High levels of empathy and patience and a mindset for customer-centered communication and cross-team collaboration</li><li>Experience building websites using JavaScript</li><li>Deep understanding and experience with web fundamentals (HTML, CSS, JavaScript, Git, HTTP) and at least one front-end framework (React, Vue, or Svelte)</li><li>Experience with at least two frameworks, such as: Next.js, Nuxt, Gatsby, Sveltekit, Sapper, Angular Universal, Eleventy, Gridsome, or Scully</li><li>Knowledge of and interest in the latest front-end practices, trends, and frameworks</li><li>Ability to weigh the priorities and concerns of others and acknowledge differing perspectives</li></ul><h3>Bonus points</h3><ul><li>Experience with any of these technologies:</li><ul><li>Structured data from an API or CMS</li><li>SEO and accessibility best practices</li><li>Build tools, compilers, and bundlers such as Webpack, Vite, ESBuild, Gulp, Babel, Rollup, or SWC</li><li>TypeScript</li><li>Extra points for having used Prismic in past projects!</li><li>Experience working remotely.</li></ul></ul><h3>What are the perks?</h3><ul><li>Firstly, we are hiring across Europe or the Americas, and this is a 100% remote position.</li><li>Latest Macbook</li><li>A budget for you to equip your home office setup</li><li>English classes for all levels</li><li>Online and onsite yoga classes 3x/week</li><li>Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams! (also, other benefits that may depend on the country you’re based in)</li></ul><p>Afraid of missing out if you’re remote? <span>🌍</span> Worry not! You get the chance to visit us from time to time and spend a few days at the Paris office. We organize virtual events to stay connected with each other. We also hold regular global meetings. We do our best to nurture a relaxed and informal atmosphere, enabling you to feel supported, thrive at your job, and keep learning.</p>