Job Description

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 We are looking for a dedicated and organized Remote Office Assistant to join our team. In this role, you will support the Office Manager and play a key part in ensuring our operations run smoothly while providing excellent service to our customers. If you have a knack for customer service, sales, and quality assurance, and can efficiently manage jobs, routes, and customer interactions, we want to hear from you!
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  Key Responsibilities
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 Customer Service:
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 Be the primary point of contact for customers, addressing inquiries and resolving issues promptly.
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 Follow up with new and existing customers to ensure their satisfaction and address any concerns.
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  Sales
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 Book new customers and handle incoming sales inquiries.
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 Provide quotes and estimates from various pool suppliers to the General Manager (GM).
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  Quality Assurance
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 Ensure all necessary pictures and comments from pool technicians are uploaded to our system.
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 Follow up with customers to verify service quality and satisfaction.
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  Job And Route Management
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 Manage jobs, routes, and schedules to optimize efficiency and productivity.
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 Ensure route optimization for technician assignments.
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  Communication
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 Act as a liaison between the GM, pool technicians, and affiliate partners.
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 Send technician work schedules for the week.
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  Administrative Duties
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 Invoice customers and collect payments through our system.
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 Maintain accurate records and ensure timely updates.
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  Requirements
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 Proven experience in customer service and sales roles.
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 Strong organizational and multitasking skills.
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 Excellent communication skills, both written and verbal.
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 Proficiency in using relevant software (like Serviceminder.io).
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 Ability to work independently and remotely.
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 Familiarity with the pool industry is a plus.
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 This is a remote position, providing the flexibility to work from the comfort of your own home. If you are organized, communicative, and ready to support a dynamic team, apply now to join us!
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 Employment Type: Full-Time
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