Agente de Atendimento (Agendamento) - Exclusivo PCD at Michelin in Curitiba, Paraná, Brazil
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Job Description
<div> - - - - - - - - - - - - <br/> <br/> <strong> Importante Vaga Para Michelin Connected Fleet <br/> <br/> </strong> A MICHELIN Connected Fleet é uma empresa do Grupo Michelin e para nós, a MOBILIDADE é essencial para o DESENVOLVIMENTO HUMANO. Com base em nossos valores e integrados ao nosso ecossistema, buscamos torná-la mais SEGURA, EFICIENTE e SUSTENTÁVEL. Somos líderes de GESTÃO DE FROTAS na América Latina e nosso objetivo é conquistar o mundo! <br/> <br/> E para nossa conquista ser mais completa, todas as pessoas são bem-vindas! O Grupo Michelin acredita que a diversidade em todas as suas formas é fonte de bem-estar individual e desempenho coletivo para o negócio. Unidos por nosso principal valor – respeito às pessoas - oferecemos um ambiente de trabalho INCLUSIVO onde sempre prevalece o seu TALENTO! <br/> <br/> Estamos avançando rapidamente através da EXCELÊNCIA no que fazemos e também buscamos a INOVAÇÃO e melhoria da qualidade das nossas soluções e serviços ao mercado. <br/> <br/> Você gosta de desafios? Tem senso de dono? Vê sentido na nossa causa? Quer trabalhar em um ambiente seguro, de inovação e oportunidades? Faça parte do time! <br/> <br/> Saiba mais sobre nós em nosso site: https://vagas.michelin.com.br/ <br/> <br/> <strong> Responsabilidades <br/> <br/> </strong> <ul> <li> Ligar ativamente para os clientes com o objetivo de agendar instalações e desinstalações de equipamentos; </li> <li> Realizar atualização cadastral e registrar informações visando manter atualizados os dados e históricos do cliente; </li> <li> Realizar abertura e agendamento de Ordens de Serviços, seguindo as premissas do processo de agendamento; </li> <li> Realizar o atendimento de solicitação de comandos diversos; </li> <li> Orientar os clientes quanto à utilização de equipamentos e esclarecer dúvidas; </li> <li> Prezar pelas metas e indicadores definidos pela área. <br/> <br/> </li> </ul> <strong> Requisitos <br/> <br/> </strong> <ul> <li> Ensino médio completo; </li> <li> Desejável vivência com atendimento ao cliente; </li> <li> Conhecimento do Pacote Office; <br/> <br/> </li> </ul> <strong> Benefícios <br/> <br/> </strong> <ul> <li> Vale transporte </li> <li> Vale refeição ou alimentação </li> <li> Cartão Multibeneficios </li> <li> Plano de saúde e odontológico </li> <li> Participação de resultados </li> <li> Auxílio creche </li> <li> Licença parental estendida (6 meses para mulheres e 20 dias para homens) </li> <li> Seguro de vida </li> <li> Gympass </li> <li> Empréstimo consignado </li> <li> Plano de aquisição de ações </li> <li> Day off aniversário </li> <li> Convênios de desconto com empresas parceiras (escola de idiomas, faculdades) </li> <li> Descontos na compra de pneus Michelin </li> <li> Campanha anual de vacinação contra a gripe </li> <li> Programa de promoção da saúde psicológica <br/> <br/> </li> </ul> <strong> Atenção: Informamos que não contratamos empresas terceiras que cobrem dos candidatos para a participação em nossos processos! Caso tenha dúvidas, procure nossos canais oficiais ou nossos recrutadores! </strong> </div>
AI Powered Job Insights
Exciting opportunity for an Agente de Atendimento (Agendamento) at Michelin Connected Fleet! They are actively seeking an individual who is eager to contribute to their mission of enhancing mobility and service excellence in fleet management. 📍 Location: Curitiba, Paraná, Brazil 💼 Position: Agente de Atendimento (Agendamento) ⏰ Type: Full-time 📅 Date Posted: 2024-07-11 Role Summary: - The role involves making proactive calls to clients to schedule equipment installations and removals. - It includes updating client information and keeping historical records up-to-date. - The agent will open and schedule service orders, manage various inquiries, and guide customers on equipment usage. What You'll Do: - Actively call clients to arrange installations and uninstallations of equipment. - Maintain updated client records and history. - Handle service order openings and schedule them according to company processes. - Address customer inquiries regarding equipment usage and provide clarifications. - Strive to meet departmental goals and performance metrics. What's Needed: - Completed high school education. - Preferred experience in customer service. - Familiarity with Microsoft Office Suite. Benefits: - Transportation voucher - Meal or food voucher - Multi-benefits card - Health and dental plan - Results participation - Childcare assistance - Extended parental leave - Life insurance - Gym pass - Payroll loan - Stock acquisition plan - Anniversary day off - Discounts with partner companies (language schools, colleges) - Discounts on Michelin tires - Annual flu vaccination campaign - Psychological health promotion program Note: They do not hire third-party companies that charge candidates to participate in their processes! Always refer to official channels for inquiries.
Top Interview Questions
- Q: Can you describe a situation where you had to handle a difficult customer inquiry while scheduling an appointment?
A: In a previous role, I received a call from a customer who was frustrated because their scheduled service was canceled unexpectedly. I calmly listened to their concerns, empathized with their situation, and assured them I would resolve the issue. After checking the system, I quickly found an available slot and personally scheduled a new appointment while providing reassurance. This experience taught me the importance of patience, communication, and maintaining a positive attitude, even when facing challenges.
- Q: How do you ensure that customer data is accurate and up-to-date during the scheduling process?
A: I prioritize accuracy by attentively listening to customers and confirming their information during each interaction. I also make it a point to ask clarifying questions whenever necessary. Additionally, I utilize CRM tools effectively to update customer records in real-time and regularly verify data against our database, ensuring that all information is accurate and current.
- Q: What strategies do you employ to meet performance metrics and goals in customer service roles?
A: To meet performance metrics, I set personal daily goals based on team targets and track my progress throughout the day. I also maintain a proactive attitude by prioritizing tasks and managing my time efficiently. Regularly reviewing KPIs allows me to identify areas for improvement. For instance, if I notice that my appointment scheduling time is longer than the team average, I analyze my approach and seek feedback from colleagues to refine my process.
- Q: Can you give an example of how you would guide a customer who is unsure about using a new piece of equipment?
A: If a customer expresses uncertainty about using new equipment, I would first provide a brief overview of the device's features and benefits to reassure them. Then, I'd take the time to walk them through the main functions step by step, encouraging them to ask questions. If they still have concerns, I would offer to arrange a follow-up call for additional support, ensuring they feel confident and supported in using the equipment.
- Q: How do you handle multiple tasks and prioritize them effectively during a busy workday in a customer service environment?
A: I employ a prioritization technique where I categorize tasks based on urgency and importance. I use tools like task lists and reminders to keep track of my responsibilities and deadlines. For instance, if I have incoming customer calls while also needing to schedule appointments and update records, I prioritize calls based on customer needs while setting specific time blocks for administrative tasks. This structured approach helps me stay organized and ensure that all tasks are completed efficiently.
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Salary Benefits
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Apply for the Agente de Atendimento (Agendamento) - Exclusivo PCD position at Michelin in Curitiba, Paraná, Brazil using https://www.linkedin.com/jobs/view/3970467286
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