Job Description

<h3>Scheduled Hours</h3><p>40</p><h3>Position Summary</h3><p>Monitors network activity and ensures information is protected from unauthorized users. Identify, research, report and resolve security violations. Provides guidance to IT departments on resolutions of violations.</p><h3>Job Description</h3><h3>Primary Duties & Responsibilities</h3><ul><li>Perform security operations monitoring which includes but is not limited to: tracking and monitoring of malicious software, vulnerability scanning, attack detection and log collection.</li><li>Identify potential security risks and report to Information Security Manager.</li><li>Open and track tickets with various IT departments.</li><li>Assist IT departments in the tracking and removal of malicious software.</li><li>Analyze and research to validate active sites and determine whether malicious and determine the best course for blocking.</li><li>Configure server rules for blocking as appropriate.</li><li>Produce reports and metrics concerning incidents and their mitigation.</li><li>Identify trends and make security recommendations to manager.</li><li>Perform other duties as assigned.</li></ul><h3>Preferred Qualifications</h3><ul><li>Bachelor’s degree in related field.</li><li>SANS GIAC, ISC2 SSCP or other security related certification preferred, but not required.</li><li>Relevant work experience in desktop support, systems or network operations.</li><li>Working knowledge of TCP/IP.</li><li>Familiar with networking technologies e.g. Firewalls, VPN concentrators, routers and switches.</li><li>Familiar with systems technologies e.g. e-mail gateways, web services, database servers and file hosting.</li><li>Ability to quickly assess the specific needs of the customer to determine course of action.</li><li>Differentiate between problems and symptoms and develop solutions to address overall problem.</li><li>Strong analytical and problem-solving skills; detailed oriented.</li><li>Ability to resolve routine and complex problems based on existing documentation, training and resources.</li><li>Ability to convert technical information into easily understandable terms.</li><li>Possess an aptitude for patience, professionalism, tactfulness and empathy.</li><li>Must be enthusiastic and committed to helping others.</li><li>Strong team-oriented interpersonal skills; ability to effectively interface with a wide variety of people.</li><li>Possess strong written and oral communication skills; ability to outline situations in terms that can be delivered in both business and technology settings.</li><li>Strong customer focus and ability to manage client expectations.</li></ul><h3>Required Qualifications</h3><ul><li>Associates degree or equivalent and two years of relevant IT work experience.</li></ul><h3>Grade</h3><p>G12</p><h3>Salary Range</h3><p>$58,400.00 - $99,700.00 / Annually</p><p>The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.</p><h3>Questions</h3><p>For frequently asked questions about the application process, please refer to our External Applicant FAQ.</p><h3>Accommodation</h3><p>If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.</p><h3>Pre-Employment Screening</h3><p>All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.</p><h3>Benefits Statement</h3><p>Personal</p><ul><li>Up to 22 days of vacation, 10 recognized holidays, and sick time.</li><li>Competitive health insurance packages with priority appointments and lower copays/coinsurance.</li><li>Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.</li><li>WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.</li></ul><p>Wellness</p><ul><li>Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!</li></ul><p>Family</p><ul><li>We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.</li><li>WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.</li></ul><p>For policies, detailed benefits, and eligibility, please visit: <a href="https://hr.wustl.edu/benefits/">https://hr.wustl.edu/benefits/</a></p><h3>EEO/AA Statement</h3><p>Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.</p><h3>Diversity Statement</h3><p>Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.</p>