Senior Technical Account Manager (EMEA), Enterprise Support, ES - North at Amazon Web Services (AWS) in Oslo, Oslo, Norway
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Job Description
<div> <strong> Description <br/> <br/> </strong> AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. <br/> <br/> AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. <br/> <br/> The Role <br/> <br/> Key job responsibilities <br/> <br/> As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. <br/> <br/> You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. <br/> <br/> Watch a short video about life as a Technical Account Manager here: https://bit.ly/3aHfaE0 <br/> <br/> The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! <br/> <br/> <strong> About The Team <br/> <br/> </strong> Diverse Experiences <br/> <br/> Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. <br/> <br/> Why AWS ? <br/> <br/> Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. <br/> <br/> <strong> Work/Life Balance <br/> <br/> </strong> We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. <br/> <br/> Inclusive Team Culture <br/> <br/> Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. <br/> <br/> Mentorship and Career Growth <br/> <br/> We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. <br/> <br/> We are open to hiring candidates to work out of one of the following locations: <br/> <br/> Oslo, NOR <br/> <br/> <strong> Basic Qualifications <br/> <br/> </strong> <ul> <li> 3+ years of technical engineering experience in operational parameters and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment Bachelor’s Degree in Computer Science/Math/related discipline required, OR 5 years of equivalent work experience. </li> <li> 3+ years experience in Informational Technology operations Internal enterprise or external customer-facing experience </li> <li> Norwegian language at B2 level is a requirement for this role. <br/> <br/> </li> </ul> <strong> Preferred Qualifications <br/> <br/> </strong> <ul> <li> 5+ years of technical engineering experience Experience in operational parameters and troubleshooting for two (2) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment. </li> <li> Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s). </li> <li> Experience with cloud offerings. <br/> <br/> </li> </ul> Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. <br/> <br/> Criminal certificate is required. <br/> <br/> <br/> <strong> Company </strong> - AWS EMEA Sarl (Norway Branch) <br/> <br/> Job ID: A2466329 </div>
AI Powered Job Insights
A Senior Technical Account Manager (TAM) role at Amazon Web Services (AWS) offers an exciting opportunity to be the technical advisor for enterprise-level customers. This position focuses on ensuring customer success by providing strategic guidance and support in managing AWS services. The role is ideal for individuals with a blend of technical know-how and customer-facing experience, particularly those passionate about cloud technologies and innovation. 📍 Location: Oslo, Norway 💼 Position: Senior Technical Account Manager (EMEA), Enterprise Support ⏰ Type: Full-time 📅 Date Posted: 2024-07-26 Role Summary: - Act as the principal technical advisor to diverse customers ranging from startups to Fortune 500 companies. - Advocate for best practices and ensure customers' AWS environments remain operationally healthy. What You'll Do: - Drive adoption of AWS services such as EC2, S3, DynamoDB, and more. - Participate in discussions with senior leadership about incidents, trade-offs, support, and risk management. - Develop close relationships with customers to understand their operational needs and technical challenges. - Provide strategic technical guidance for planning and building AWS solutions. - Travel approximately 10% of the time as needed. What's Needed: - A minimum of 3 years of technical engineering experience, particularly in areas such as Compute, Storage, or Networking. - At least 3 years of experience in IT operations with customer-facing roles. - Proficiency in Norwegian at B2 level is crucial for this role. - A Bachelor’s degree in Computer Science or a related field, or equivalent work experience. Preferred Qualifications: - Over 5 years of technical engineering experience. - Strong communication skills for presentations to decision-makers. - Background with cloud offerings is advantageous.
Top Interview Questions
- Q: Can you describe a time when you successfully helped a customer optimize their use of AWS services? What was the outcome?
A: In my previous role, I worked with a financial services client who was struggling with high operational costs due to underutilized resources on AWS. After analyzing their usage patterns, I recommended transitioning to reserved instances for their EC2 workloads and implemented auto-scaling for their web applications. This led to a 30% reduction in monthly costs and improved their application performance during peak times, ultimately enhancing the customer experience.
- Q: What strategies do you use to establish trust and build a relationship with your customers?
A: Building trust starts with effective communication and transparency. I focus on understanding the customer's unique challenges and goals through regular check-ins and active listening. I also ensure that I provide actionable insights based on AWS best practices, which demonstrates my commitment to their success. Over time, this consistency helps build a strong relationship where customers feel confident in my guidance.
- Q: How do you approach risk management when helping customers implement AWS solutions?
A: My approach to risk management involves a thorough assessment of the customer’s current architecture and identifying potential vulnerabilities. I work closely with customers to develop a risk mitigation plan that includes strategies like redundancy, backup solutions, and monitoring for automated alerts. For example, I advised a retail client to implement a multi-region deployment for their critical services, minimizing the risk of downtime during peak sales seasons.
- Q: Can you provide an example of how you've resolved a technical incident for a customer? What steps did you take?
A: There was an incident where a client's application experienced downtime due to a misconfigured load balancer. I quickly engaged with their technical team to diagnose the issue through AWS CloudWatch logs. Once identified, I guided them to reconfigure their load balancer settings and implement proper health checks to avoid future occurrences. I also conducted a post-incident analysis with the team to reinforce best practices, which increased their incident response readiness.
- Q: In your experience, what are the best practices for ensuring operational health in an AWS environment?
A: To ensure operational health, I recommend implementing a robust monitoring strategy using AWS CloudWatch to track performance metrics and set up alerts for anomalies. Regular architecture reviews, cost management practices, and automated backups are also crucial. For instance, I worked with a client to set up a regular check and maintenance schedule for their backup processes and to leverage AWS Trusted Advisor for ongoing optimization recommendations.
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Apply for the Senior Technical Account Manager (EMEA), Enterprise Support, ES - North position at Amazon Web Services (AWS) in Oslo, Oslo, Norway using https://www.linkedin.com/jobs/view/3877278178
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