Business System Analyst at BillEase in Guernsey, WY

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Job Description

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 First Digital Finance Corporation (FDFC) is a fin-tech company building disruptive and innovative products in retail credit for Southeast Asia.
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 The company operates BillEase, the top-rated, buy now pay later (BNPL) platform for merchants and their customers in the Philippines with more than 1m downloads.
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  Vision:
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 Build financial services that delight and enable consumers
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  Mission:
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 Use software and AI and to build financial products that are at least 10x better than status quo for our customers
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  The Role
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  You Will Be Responsible For
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   Conduct analysis of current business processes and systems to identify areas for improvement.
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   Work with cross-functional teams to understand business requirements and translate them into functional system specifications.
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   Develop and maintain a deep understanding of our business operations, systems, and processes.
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   Collaborate with IT teams to ensure that system designs align with business requirements.
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   Conduct user acceptance testing to ensure system designs meet business requirements.
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   Develop and maintain detailed documentation of business requirements, system designs, and testing results.
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   Communicate effectively with stakeholders across the organization, including senior management, to ensure project objectives are met.
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   Proactively identify opportunities for process improvement and provide recommendations to the business.
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   Monitor system performance and identify areas for improvement.
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   Examine current and new business procedures.
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   Identify effective solutions for business software system issues.
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   Report common patterns, questions, and other issues to management.
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   Recommend solutions for improving and restructuring company procedures.
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   Assess company performance, information, and plans by conducting regular tests and analysis.
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   Monitor company systems status and report any progress or changes.
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   Research and estimate the costs of upgrades and improvements.
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   Establish specifications for new projects by developing project goals, phases, and budgets.
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   Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
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   Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
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   Improves systems by studying current practices; designing modifications.
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   Recommends controls by identifying problems; writing improved procedures.
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   Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
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   Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
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   Maintains system protocols by writing and updating procedures.
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   Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
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   Maintains user confidence and protects operations by keeping information confidential.
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   Prepares technical reports by collecting, analyzing, and summarizing information and trends.
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   Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
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   Contributes to team effort by accomplishing related results as needed.
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  Ideal Profile
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   You have a Bachelor's degree in Business, Information Technology or related field.
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   You have 2+ years of experience in business analysis or system analysis.
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   You have experience working with cross-functional teams to translate business requirements into system specifications.
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   You have understanding of software development lifecycle methodologies.
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   Experience in the fintech industry is a plus.
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   You have strong analytical and problem-solving skills.
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   You have ability to communicate effectively with technical and non-technical stakeholders.
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   You have strong attention to detail and ability to work independently.
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   You have technical skills. Undestending of SQL, API, OpenAPI (swagger), BPMN, Microservice architecture is a plus.
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  What's on Offer?
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   Join a well known brand within the Financial Services Industry
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   Flexible working options
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   Excellent career development opportunities
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AI Powered Job Insights

Exciting opportunity for a Business System Analyst! BillEase, a leader in the fintech sector in Southeast Asia, is on the lookout for a skilled professional to enhance their operations and drive innovation. This is a fantastic chance for those passionate about finance and technology to make a significant impact.

📍 Location: Guernsey, WY  
đź’Ľ Position: Business System Analyst  
⏰ Type: Full-time  
đź“… Date Posted: 2024-07-26  

Role Summary:  
- Conduct analysis of current business processes and systems  
- Collaborate with cross-functional teams to translate business requirements  
- Employ user acceptance testing to ensure alignment with business needs  
- Monitor system performance and advocate for improvements  

What You'll Do:  
- Develop detailed documentation on business requirements and system designs  
- Engage stakeholders at all levels for effective communication  
- Identify and propose process improvements  
- Conduct assessments and regular analyses on company performance  
- Support users through documentation and training  

What's Needed:  
- Bachelor's degree in Business, IT, or related fields  
- 2+ years in business or system analysis  
- Experience translating requirements into functional specifications  
- Strong analytical and problem-solving skills  
- Understanding of SQL, APIs, and software development lifecycle is advantageous  
- Fintech experience is a plus  

What’s on Offer?  
- Join a respected brand within the Financial Services industry  
- Flexible working arrangements  
- Excellent opportunities for career advancement  

This role is perfect for individuals eager to contribute to innovative financial solutions and enhance customer experiences!

Top Interview Questions

  • Q: Can you describe a time when you identified a complex business process inefficiency and how you improved it?

    A: In my previous role, I observed that the order processing workflow had many manual steps that caused delays. I conducted a thorough analysis and found that automating the data entry process significantly reduced errors and processing time. I collaborated with the IT team to implement an automated system, which resulted in a 30% reduction in processing time and improved customer satisfaction.

  • Q: How would you approach gathering business requirements from stakeholders with differing priorities?

    A: I would schedule one-on-one meetings with each stakeholder to understand their unique perspectives and priorities. Utilizing techniques like stakeholder mapping, I would identify common goals and areas of conflict. Then, I would facilitate a collaborative workshop to converge on a cohesive set of requirements, ensuring that all voices are heard while aligning with the organization’s broader objectives.

  • Q: What methodologies do you apply in the software development lifecycle, and how do you adapt them to fit project needs?

    A: I utilize Agile methodologies, particularly Scrum, for its iterative nature and focus on collaboration. For example, in a recent project, we started with a backlog of user stories, prioritized them during sprint planning, and held daily stand-ups to adapt to any changes quickly. This flexibility allowed us to deliver value faster while maintaining alignment with business goals.

  • Q: How do you ensure that the systems you design meet business requirements during user acceptance testing (UAT)?

    A: To ensure successful UAT, I first develop clear acceptance criteria derived from business requirements. During testing, I collaborate closely with end-users to guide them through scenarios that reflect real-world use cases. Any issues discovered are documented and prioritized for resolution before final implementation, ensuring that the system fulfills its intended purpose correctly.

  • Q: Can you explain how you would maintain effective communication with both technical and non-technical stakeholders throughout a project?

    A: I believe in tailoring my communication to suit the audience. For technical stakeholders, I focus on technical specifications and logical analysis during meetings. For non-technical stakeholders, I translate complex concepts into simple language, using visuals and examples where necessary. Regular status updates and feedback sessions help keep everyone aligned, ensuring that project goals are met efficiently.

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